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364 results found

  1. Use case for us is we have a license purchased for a monitor in the office to view tickets.
    Sometimes after the session timeout, the person with the MFA is not in the office and it is inconvenient to start a new session.

    9 votes

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  2. It will be nice If you can integrate with "Genuity".
    Genuity is covering, and complimenting everything that Atera is lacking at.
    For example Asset tracking including warranty information and systems age.
    Saas and Vendor Contract management and tracking. with financial aspect for bot tracking segments.
    subscription is $30 per month for unlimited assists!!! If Atera can get their act together and provide us with the features that we requested for so long I am sure we will pay Atera the extra $30 per month.

    4 votes

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  3. Kaspersky integration would be great. Done a lot of research on virus and ransomware protection and Webroot just doesn't cut it compared to others. Kaspersky the leader.

    6 votes

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  4. It is essential that the integration with quickbooks brings across the email contact details for a client as this is where an invoice will be sent via quickbooks. It should also mean that it is easier to then view the main email contact details of the customer on the Atera platform

    4 votes

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  5. Quickbooks Time integration within Atera web/mobile platform.

    Quickbooks Time is already a well established time tracking software that directly inputs time into Quickbooks (Online and Desktop), and accounts for other legal time tracking requirements such as state overtime laws, auditing of time editing/entry, location tracking, ect.

    They have an API to allow for integration into other platforms like Atera. Being able to do a start/stop timer with Quickbooks Time and that time being already tied to Quickbooks Payroll, will ensure that employees accurately track their time on tickets. This also means that employees tracking their time do not have to…

    14 votes

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  6. I support mainly macOS customers, and I pay for a Teamviewer license. I would like to be able to click on a device in Atera and access it with Teamviewer.

    4 votes

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  7. 16 votes

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  8. with cybersecurity becoming a major role in the world of msp's have a integration of a seim platform that can bring all of the analytic data into one program would make it easier then we could potentially sort logs between customers and devices to pin point issues

    2 votes

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  9. Would like to be able to see the backup status from N-Able backup in my Atera Dashboard/agents. Being able to restore or trigger a manual backup would be amazing.

    11 votes

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  10. For remote connection, we like ScreenConnect: we like the option to log on the computer, nice chat system, was not as friendly or easy to use when you are trying to talk to the client.

    2 votes

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  11. Currently, its possible to check the online status of Agents, TCP Devices, SNMP Devices, and HTTP Devices via an API Call, but for some reason Generic Devices do not have any indication of their online status.

    We just need an "Online" property on generic devices like all the other devices.

    5 votes

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  12. please integrate with Domotz network monitoring system for ticket automation.

    10 votes

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  13. Liongard has many 3rd party Integrations and can also integrates with a RMM to log tickets

    4 votes

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  14. 5 votes

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  15. Please Provide some integration with Freshbooks. Currently we have to use a separate ticketing program (SherpaDesk) because it integrates with Freshbooks

    12 votes

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  16. AnyDesk for Pro plan

    2 votes

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  17. Avast Antivirus Integration

    12 votes

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  18. Securepoint is an antivirus manufacturer from Germany. It is even certified by the Federal Office for Information Security in Germany for Top Secret information and networks.

    7 votes

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  19. Integration into NetSuite ERP.

    6 votes

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  20. would be nice to be able to import tickets from Zendesk so I wont have to use Zendesk anymore. We have 4 years of tickets that I would like to be searchable in Atera

    9 votes

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