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364 results found

  1. Hoodoo Integration for KBs

    2 votes

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  2. Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)

    51 votes

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  3. Support for Crashplan and Code42 applications. Paying by the GB (Acronis) is ineffective for some clients and this would be a nice to have.

    5 votes

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  4. When using SplashTop to remote connect to an end-user, the ability to remote in hidden would help when trying to track any activity that could break policies or for coaching.

    45 votes

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  5. Narmada Integration

    3 votes

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  6. Automated monthly billing directly to customer for addon services like Acronis.

    1 vote

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  7. Integrate SonicWALL Capture Client monitors and alerts..

    7 votes

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  8. Back ups should be included in Atera.

    6 votes

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  9. Make the Splashtop printer installation optional. The Splashtop printer confuses some of my clients and it is not needed on those PCs anyway. Splashtop is a little more reliable to me than AnyDesk but I need to lose those printers.

    13 votes

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  10. Since Atera has partnered with Axcient for the computer backups with X360Recover, also adding their X360Cloud backup for M365 data would be very helpful. Is this something considered?

    4 votes

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  11. Ticket creation via slack similar to HALP.

    31 votes

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  12. AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.

    Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.

    So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.

    A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL…

    10 votes

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  13. I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.

    It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.

    Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…

    29 votes

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  14. Wooxoo Backup solution

    1 vote

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  15. Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.

    35 votes

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  16. Integration with Zapier would open an entirely new realm of automation with other applications. It would allow people to be a lot more efficient, such as automating a new ticket when a certain category of deal is won in Pipedrive, and more.

    37 votes

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  17. It would be nice if we can edit/add extra software in the Chocolatery database.

    5 votes

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  18. Hello,

    We use ISL Online for remote support, maybe to intergrate this also?

    Guy

    3 votes

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  19. Integrate all Zoho One apps.

    14 votes

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  20. I would like to see a WordPress widget of a floating button for logging support requests in the helpdesk for clients that do not have the support agent. I used to have this when I used the Freshdesk free helpdesk.
    Clients could give a description, see the ticket incident fields, attach files and make live screen grabs. All this was direct from the internet browser on our website.

    4 votes

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