365 results found

1. Need way to convert Malwarebytes from Trial to Paid

   I was amazed to find out that I am not able to convert a Malwarebytes Integration Trial to a paid (non-trial) version/state. I was told by support that I have to wait out the trial period and it will automatically convert. The problem is I have a client with more than 10 endpoints wanting Malwarebytes NOW. The site endpoint limit is 10 workstations during a trial. If I try to convert from Trial to Paid within Malwarebytes OneView, it doesn't work (presumably because of how Atera integrates with Malwarebytes). This sure seems like a silly limitation.

   2 votes

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2. Pennylane accounting integration

   Pennylane accounting integration

   1 vote

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3. Atera to save Webroot Key

   • When we deploy Webroot - doesn't seem that Atera is saving the Webroot key that it has for the customer. one click and it would grab the correct key for that customer.
   5 votes

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4. Integration to Add Contacts from Atera to 365 Tenant

   Integration to Add Contacts from Atera to 365 Tenant

   5 votes

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5. integration with Snipe-IT asset management software

   An integration with Snipe-IT asset management software would be awesome.
   Please create an add-on for Atera or do some kind of integration with Snipe-IT at least do an inventory sync module.
   
   Snipe-IT is open source:
   https://snipeitapp.com/product/open-source
   Even if Atera could see potential in the idea and have the developer capacity you guys can create a fork of it and integrate it.

   67 votes

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6. gdata

   Hi,

   We use G-Data Endpoint security.
   Atera show the G-Data, but not the Status of the virusscanner.
   Is it possible to integrate the status of it ?

   Best regards
   Jan Wynen

   7 votes

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7. Sage integration

   Accounting integration with Sage

   14 votes

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8. Webhooks Integration

   Please create some webhooks that can get triggered when an threshold is tripped or when a ticket is created, etc... (think about sending alerts to Teams Channels, or Slack Channels depending on client etc). This is a huge issue for us, keeping up on the tickets coming in as the interface to manage is kind of clunky, and the overall web notifications of tickets its insufficient. Email templates are limited for customization and mobile app rarely functions.

   64 votes

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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

9. Reckon accounts Integration

   Reckon accounts Integration

   1 vote

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10. FreshService IT

    FreshService IT - to have IT service management where you can just pull in all the info. Would be great to have that integration.

    3 votes

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11. Ability to remote silently

    Ability to remote silently on the customer's computer without disrupting their working

    9 votes

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12. Signal One Integration

    Signal One Integration

    1 vote

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13. splashtop message logs

    It would be good to be able to recover message history from splashtop remote help sessions. I have a billing dispute with a client where i need to show them the time spent on session as well as the chat history proving PEBKAC.

    21 votes

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14. Splashtop Business Integration

    Allow to integrate with Splashtop Business account. Much like with the current ConnectWise Control.

    16 votes

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15. sentinalone

    SentinalOne integration (With MSP Portal)

    4 votes

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16. DNSFilter Integration

    Hi, It would be interesting to add DNSFilter (https://dnsfilter.com) as an integration within Atera. Thank you.

    5 votes

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17. Mesh Agent for Remote Connections

    Mesh Agent is a more accessible Remote Software with better support options, and it is free to use.

    1 vote

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18. Anydesk universal download

    It would be nice to have a general AnyDesk download link to share on our website or with customers not having their device in Atera. something like sos.splashtop.com but for AnySesk.
    Likewise would be nice to have a quick connect option for AnyDesk in Atera, as we already have a valid license for it

    12 votes

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19. MSP360 backup

    Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.

    18 votes

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20. Unlinking Acronis

    Acronis integration can’t unlink. That is a a GDPR violation.

    3 votes

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