Ideas and Feedback

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  1. Please support Clockify as an alternative time tracking app.
    https://clockify.me/

    3 votes

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  2. Splashtop SOS: When you integrate with Splashtop SOS, would be nice to have a tab on the Atera console where you can easily click into it

    2 votes

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  3. It is essential that the integration with quickbooks brings across the email contact details for a client as this is where an invoice will be sent via quickbooks. It should also mean that it is easier to then view the main email contact details of the customer on the Atera platform

    2 votes

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  4. Api exists from inty, 365 and other inventories could populate into the client in Atera.

    1 vote

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  5. Trend Micro has been a go to antivirus and cloud security suite for quite a long time. Bigger competitors of Atera such as Connectwise and Kaseya have Trend integrations.

    9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. I want to be able to integrate applications like BeyondTrust or any other privilege management application into Atera. If a user needs elevated privileges to install a program, without admins having to remote in, I want a notification from the privilege app to be sent directly to Atera's Help Desk. I want to be able to communicate to the Customer through Atera to provide elevated privileges.

    2 votes

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  7. For remote connection, we like ScreenConnect: we like the option to log on the computer, nice chat system, was not as friendly or easy to use when you are trying to talk to the client.

    1 vote

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  8. It will be nice If you can integrate with "Genuity".
    Genuity is covering, and complimenting everything that Atera is lacking at.
    For example Asset tracking including warranty information and systems age.
    Saas and Vendor Contract management and tracking. with financial aspect for bot tracking segments.
    subscription is $30 per month for unlimited assists!!! If Atera can get their act together and provide us with the features that we requested for so long I am sure we will pay Atera the extra $30 per month.

    2 votes

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  9. Integration with password management platform Hudu. Instead of using Atera's password manager, it would be useful to link within Atera a password stored in Hudu so we can see all from one platform.

    2 votes

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  10. Quickbooks Time integration within Atera web/mobile platform.

    Quickbooks Time is already a well established time tracking software that directly inputs time into Quickbooks (Online and Desktop), and accounts for other legal time tracking requirements such as state overtime laws, auditing of time editing/entry, location tracking, ect.

    They have an API to allow for integration into other platforms like Atera. Being able to do a start/stop timer with Quickbooks Time and that time being already tied to Quickbooks Payroll, will ensure that employees accurately track their time on tickets. This also means that employees tracking their time do not have to…

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Atera does not allow us to fetch records based on the email or phone number, it allows us to use the ID only. This makes 2-way syncing with crm's nearly impossible . I'm requesting that Atera's api allow the use of other fields (primary and composite keys) to identify and fetch contacts, customers, etc.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Integration with VoIP calling to see directly if number is matched the customer information in Atera?

    2 votes

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  13. Github integration for scripts to load this from public or private repositories. This way, other users can also comment / issues / version releases / pull request on scripts. Currently, scripts are checked before they are executed, in the event of errors you cannot give feedback or other users cannot see any feedback on scripting.

    5 votes

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  14. Update TeamViewer to V15. Currently on V14.

    1 vote

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  15. MYKI password manager integration. Your welcome 😊

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Securepoint is an antivirus manufacturer from Germany. It is even certified by the Federal Office for Information Security in Germany for Top Secret information and networks.

    5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Avast Antivirus Integration

    8 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. please integrate with Domotz network monitoring system for ticket automation.

    6 votes

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  19. Accounting integration with Sage

    1 vote

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  20. AnyDesk for Pro plan

    1 vote

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