Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

(thinking…)

Have an idea for a new feature?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

132 results found

  1. Check customers domain for proper configuration of SPF/DKIM/DMARC

    Monitor Proper Configuration on SPF/DKIM/DMARC and create a trouble ticket if something isn't right

    5 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  2. Show ticket time entries also on the customer portal

    Show ticket time entries also on the customer portal. Now the client can go to the customer portal and only see the tickets, but can't see what time is used to solve a problem or requist.

    20 votes
    3 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  3. Restore previous version of KB

    KB Version – when someone makes the KB, then it turns out some one has the older version, we’d like to be able to pull up the previous version of an article. We are copy pasting it just as a back up.

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  4. Allow customer management to view their direct reports tickets

    We have customer managers requesting access to their employee's tickets. We have shown them how to CC management in an email reply to a ticket, but management wants a view in the customer portal to see employee tickets as well.

    3 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  5. Allow customer management to view their direct reports tickets

    We have managers on the customer side that want to be able to view their employee's submitted tickets.

    3 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  6. notifications for licensing

    Entering licensing information into atera, you would have an option to remind you before the license would expire

    9 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  7. White Label service desk URL

    Would love to be able to have the option to whitelabel our own servicedesk URL with appropriate certificates instead of having a xxxx.servicedesk.atera.com URL.

    43 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Customer Portal View Only

    Customer portal for viewing tickets only - i dont want the customer to be able to open the ticket. We want to open tickets once we speak to customers on the phone. We don't want them to have the capability of opening tickets on their own but we would like to provide them the possibility of checking the status of their tickets

    1 vote
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  9. Cloudradial

    I would like Atera to integrate with Cloudradial. And very soon, otherwise we have to look at Syncromsp as a new rmm

    3 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  10. Password access in the portal

    Allow customers to access their own passwords. I.e. Log into the portal to access their email password if forgotten.

    43 votes
    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Manage Portal Password Complexity or MFA

    We should have the ability to enforce password complexity or multi factor authentication on the customer portal as it currently has weak security and is an easy way for threat actors to glean organizational technical information.

    11 votes
    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  12. Change the default language of the customerportal

    I want to be able to set the default language of the costumerportal to (in our case) 'Dutch'. our your own preffred language.

    8 votes
    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  13. Explorer view for KBs

    Explorer View in KB: I would love to see a lot more focused dev efforts into KB. We mostly do internal. We use Xoho for KBs also. Atera's KB feels really clunky. It's hard to describe the way it's layed out. Everything is all scrolled down. Would be great to have inside KB – more of an explorer type view instead to all of these long title and section underneath and then articles etc. Folder on the front page. Document instead where you van easily open up. Share point up online. It doesn’t feel very flushed out.

    1 vote
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  14. Check Customer's website to make sure it's always up. Allow for custom URL's like subdirectories

    Create a trouble ticket if down.

    3 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  15. Closed and Resolved Ticket on the Customer Portal

    On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".

    Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.

    53 votes
    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. customer monitoring portal

    The ability to have monitoring portal for the customer devices when he logs in to the portal.

    18 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  17. KB article suggestion based on keywords

    KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  18. Customer Portal

    Having the ability to prevent customers from seeing any open/resolved tickets. Only view option for customer portal is knowledgebase and create new support ticket.

    Currently in admin >> Settings >> Tickets >>Customer Portal the option to view Open/Resolved is greyed out and unable to remove that view from customers

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  19. Display on mobile device is not always good (problem with images)

    Hello ! On mobile devices such phones, the lay-out of the article is not often well displayed : if the article contains images (print screens), they don't fit the screen and the right side is not visible.
    Could you work on that ?

    2 votes
    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  20. Knowledgebase by Customer

    Create a knowledge base article and have the ability to assign specific articles to a customer or group of customers in your Atera Portal. Currently it looks like if you add an article and allow customers to access the portal they have access to all knowledge base articles.

    5 votes
    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
1 2 3 5 7
  • Don't see your idea?