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366 results found

  1. Would be nice to duplicate a classic reports and then modify it in the Advanced Report Editor

    Would be nice to duplicate a classic reports and then modify it in the Advanced Report Editor

    3 votes
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  2. Recent Processes to csv

    Hi, it would be interesting to have the possibility to export the operations carried out for each customer, patch and software installation, in csv format. In order to give well-defined feedback on the work done to the client in question.

    3 votes
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  3. Customize Dashboard and Reports

    Customize Dashboard and Reports

    51 votes
    3 comments  ·  Reports  ·  Admin →
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    Planned  ·  AdminMunaAssi (Director of Product Marketing, Atera) responded

    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

  4. Add time entry information in Advanced Reports Ticketing Summary

    It would be very useful to add time entry information in the Advanced Reports Ticketing Summary. This would be in an effort to have better TimeSheet reporting abilities/options.

    4 votes
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  5. software inventory

    Software Inventory of All Software Across All Endpoints. I would like a report that gives me a full software inventory of all software packages installed on all endpoints, identified by device name, and exported as a .CSV. So I can use Excel to examine software counts, endpoints that don't have a certain software package, etc.

    1 vote
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  6. Timesheet / Work Order customizable reports

    Ability to generate individual work order summary per ticket

    We would like to have a "work order" generated per ticket so that we can send it to the client along with the bill for service. currently, we have to manually type these up in a document and reference ticket#, client name, requestor name, and enter all work details (that would be populated by the time entry notes)

    Recommend a work order reports customizer similar to the one used for customizing email templates. Ability to generate a work order for each time entry in a given date range and have it…

    4 votes
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  7. recent processes

    Provide more granular permissions in roles to allow us to select Recent processes as its own option instead of having to grant classic reports to everyone.

    5 votes
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  8. Report emails showing the name of the report

    When Scheduled Reports are send, for Patch Status Summaries, the report is always send with subject: "Your Atera 'Patch Status Summary' report is here". But, when for instance you have several packages, Basic, Intermediate and Expert, and based on this the reporting should be different, we can only see the actual setting it's send for, when opening the report. We should see the name in the email, to distinguish it easier.

    1 vote
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  9. any way Atera can help us derive a report on the total number of hours a user was logged in to their laptop

    Hi Guys,
    There is no way active directory can generate the total number of hours a user was logged in to their laptop. At times where a user claims that he/she has worked over-time, we have no report that can be provided to see how many hours they have worked. Is there any way Atera can generate such reports?

    1 vote
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  10. "actionable" reports, links in reports

    we need a way to act on reports. For example, these machines all need to update the software we filtered for: https://i.imgur.com/x7WyXn0.png - so we would need a checkbox in front and a button to apply an automation profile and a shutdown button etc. (the more actions the better).

    this may be a big project to implement, so let us at least jump to the machine with a link like this: https://i.imgur.com/7O0BhvX.png

    1 vote
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  11. Patch & Automation Feedback report. fixes

    Patch & Automation Feedback report. The following needs to be fixed:
    - the PDF version does not display information regarding the updates that were made unless you hover over the patching task
    - The excel version of the report does not contain any information regarding the patches that were installed
    - The excel version wrongly states Windows 10 Upgrade task when the device is actually running Windows 11
     
    They would like to receive detailed information on the tasks that were run and their respective outputs, specifically what tasks were run, what was their result, a list of updates that…

    3 votes
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  12. Serial Numbers need to include letters and allow as many characters as needed

    As I was attempting to add the serial numbers in for products, I was unable to use letters and it cut my off at a certain point. Some products contain serial numbers with letters and can be 15 -20 characters long.

    1 vote
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  13. Ability to export the password manager for a client.

    Ability to export the password manager for a client.

    6 votes
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  14. Go to Device Directly by Clicking Name in Reports

    Issue: Currently, when generating a report, such as a Software Inventory Report, users can see the names of devices and the versions of software they have installed. However, if they want to go to a specific device, they need to close out the report and navigate to the device manually.

    Request: Add hyperlinks to the device names in reports so users can navigate directly to them.

    4 votes
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  15. For the Advanced Reports Hardware Inventory, I'd like to export a CSV file with all the different devices type that I have.

    For the Advanced Reports Hardware Inventory, I'd like to export a CSV file with all the different devices type that I have.

    1 vote
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  16. Exported PDF's need a legend that tells what the lines represent.

    When a report is run the bar graph lines says issue / resolved, but when the report is exported this information is not there for a Customer to see.
    They don't know why there are 2+ lines.

    This caused confusion and aggravation to the Customer and looks bad on us.

    1 vote
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  17. Individual Ticket Report - For Label Printer

    It would be nice if we had the ability to generate a label report from a ticket. This would be useful to label customer items that have been returned to the workshop for repair so we don't loose track of who owns each item.

    Ideally the report would list the customer contact information, ticket description and have a QR code that takes you directly to the ticket when scanned.

    2 votes
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  18. More granularity on the reports.

    More granularity on the reports. Some techs need access to Software Inventory reports for example, but not the Technician comparison reports. Need to be able to decide on that

    1 vote
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  19. List all customers and their total devices on one report

    Currently we can go to REPORTS, AUDITOR and use the drop down list for each customer to see their total devices. A report that displays all the customers and their corresponding device totals is needed to provide to accounting to verify we are billing them properly. Thank you!

    15 votes
    2 comments  ·  Reports  ·  Admin →
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  20. Hardware Inventory available regardless subscription tier

    Include the Hardware Inventory in the Classic Reports. This feature would be a great asset for all Atera Customers, including lower subscriptions than the current mentioned. This report is a basic requirement for customers to identify the hardware lifecycle.

    2 votes
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