360 results found
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More indepth reporting stats
When running reports there is currently no option to go deeper into the stats such as viewing ticket numbers for certain categories such as Tickets not responded to in SLA etc.
5 votes -
Need Report for Hourly Contracts.
Not being able to pull any report about customers Profitability on Hourly Contract ( 100% of our customers are on hourly contract) is why we are looking elsewhere . This is an extreme week part of your application. MSP in general bill by the hour or block hour. NEVER retainer. To not have this is why we are looking to move on. How did this even get to market without this feature? Not being able to pull up how much revenue is generated by a customer or a customer /technician over 'X' period is very poor design choice by your…
2 votes -
Quarterly Reporting Cycles
We roll over clients time over a quarterly cycle. Can scheduled reports have another default of the last 3 months creating. I am generating on two months but cant see what the over or underage is over a full quarter. Moving forward a quarterly client update fits in well over the year. Any report I want to be able to undertake a quarterly review.
Can reports be made available to clients in the user portal?4 votes -
Excel Exports to have more colums and separate Dates for Time Entries. Not just when the ticket was created/resolved.
Separate Time Date Columns in the Excel Export for Timesheet on Time entries so that each time entry ends up on it own line for a ticket and the dates/times can be sorted on. Currently We can sort on the description but it does not see the dates properly and sort them in order by date. It is very frustrating and we can not follow the order for a ticket. We also use this for billing.
3 votes -
folders
Add the Folders field in the Audit report so that we can see what devices are in what folders on the report. Please and thank you.
3 votes -
Technician booked time against a ticket
Id like to be able to see how much time a technician has booked against his tickets so I can then compare it against his working hours. So I know if there is missing time not booked to tickets.
Many Thanks3 votes -
Please could I request a Network Reliability section in the Auditor Report.
Downtime of server and network infrastructure can affect your ability to do business. Below is a representation of the uptime of critical hardware in your
environment such as firewalls, routers and key servers. The time based SLA used for the calculations in this section is defined as 8:00 - 18:00
Weekdays.5 votes -
Report to see Devices not Up to Date
Would like to see devices at that are not up to date
1 vote -
Add customer name to patch status summary report email
Patch status summary reports do not currently show the customer name. Add ability to add the customer name to either the subject or the body of the status report e-mail.
1 vote -
Better Logs / Reports
Ich möchte mir Berichte für diverse Ereignisse erstellen lassen. Ähnlich der CPU/RAM Verläufe. Allerdings für Festplatten Auslastung (wie entwickelt sich die Belegung über die Zeit XY, Wann kommen große Datenmengen zusammen und wieviele?)
Außerdem möchte ich Logs generieren können, in denen ich z.b. für einen Zeitraum 05:00 Uhr Datum xy - 10:00 Uhr Datum zz anzeigt, wann genau ein Dienst ausgefallen ist, oder auch der Agent offline gegangen ist, um einen Zeitverlauf zu haben und festzustellen, ob es z.b. regelmäßige Ausfälle gibt.
Per Mail Alert ist das zu unübersichtlich, weil es einfach zu viele Mails von anderen Kunden und Geräten…2 votes -
Detailed task report for software installation/upgrade automation
When i get reports from a Automation Profile i get no details for software installation/updates.
Currently i just get the summary details (Number of profiles in report, tasks run, agents in report etc).
When i look under tasks i get nothing more than time of task, aswell as name of the profile.
It really should display detailed report for each endpoint, instead of just saying 0% under Task Success Rate in the summary when (presumably) not all endpoints failed the task.
2 votes -
Schedule and email COMPLIANCE reports that are available via export-
Scheduled & send of reports used for compliance for individual clients. Now I have to go in, query out the client and all the fields then EXPORT the report. I would like to have this sent monthly to the compliance reporting inbox.
2 votes -
contacts
I would like to be able to print out a custom contacts list for 1 customer, several customers or all customers.
3 votes -
Include the individual products in reports rather than just the product families
Include the individual products in reports rather than just the product families.
1 vote -
open in new ribbon
often there are reports or popups like "monitored devices" of agents (example: if a device does do a generic check of an access point and so on) where you see lot's of devices which include an open link to them.
then it would nice to have an option box "open in new ribbon". so if not ticked then clicking onto this should open in the same ribbon, but if ticket the device should open in a new ribbon.but this could be done as a personal general setting too. means "always open device links in new ribbon".
example: i am…
2 votes -
Raw Data Exports
I would love the ability to export all my customers and devices into one big spreadsheet that I can then manipulate and create my own reports from. Maybe this is doable via API but that's outside my realm of knowledge. The last few RMMs I've used have all had something similar to this so it seems like it should be a pretty standard feature.
2 votes -
Export HTML reports
It will be nice to be able to send our customers a report in a way that they can zoom in or collapse different features. For example the "Agent Health Report", the customer will receive a weekly report and will be able to zoom in the Memory and CPU graph.
2 votes -
Break down of alerts per day / week / month
To have the ability to list all alert per customer or agent raised per day, per month, etc.
I know we get a total but it would nice to be able to filter down to see what they were and then have the ability to export them to PDF / Excel.Example, list all alert raised for a customer or certain agents in a time period which will show 5 alerts were disk error, 3 alert were event log triggers and 10 were services stopping or not existing.
1 vote -
Last Seen Format
Change the Last Seen format in the Audit Report to a more Excell friendly format ie dd/mm/yy time.
1 vote -
cpu
I want to expand on the CPU detail reporting feature that is under review. The ability to sort or set triggers based on the generation of CPU in the computer would make it a lot easier to identify the age of a device. being able to have an easy way to pull a report based on workstation age would be a huge help for us identifying an order for PC upgrades.
1 vote
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