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  1. Hi Team, We are using Atera RMM tool this month for our 1500 above machine software installation and security patch updates. whenever i pushed any software i want to track how many machines installed successfully and how many machines are failed. I need a report to extract by Excel and pdf to show the management by daily basis. I have checked in Report-recent process there is no option to extract any excel or pdf format. we need a machine list automation task report with valid reason to find why those machines are not installed . As well as patch management…

    1 vote

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  2. To assist technicians to see their tickets and be able to see hours for the month filters that can assist to month, week or day

    1 vote

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  3. The auditor reports are outdated when it comes to reporting on installed builds ('service packs') of Windows 10.

    Please add functionality to specify Windows 10 builds (21H2, 2004, 1909, etc) as criteria for warnings or critical alerts.

    6 votes

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  4. Actually, if there is no description in a time entry, the timesheet report will only show the time as if it was simultaneously entered at the ticket closing time.

    This issue isn't happening if a description is entered at the time entry.

    It would be good that every time entries, even without description, would be shown at the date they are entered.

    9 votes

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  5. I would like the Periodic Customer Report to have more information, it is very simple.

    Information such as:
    How much time of website activity do I stay online in the month
    Successful verification of the antivirus running on the workstation and servers
    Unsuccessful verification of the antivirus running on the workstation and servers
    The days of the month that Windows backup ran smoothly
    Patches that have been updated on all computers and servers on the site.
    And community staff would add more items.

    10 votes

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  6. Have reports that you can schedule that will then integrate with Cloud Platforms such as SharePoint and have it uploaded to a specific library

    1 vote

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  7. I'd need to extract a list of all devices added in Atera for a customer (Window, Linux, Mac, Printers, AP, etc) with their IP address and Mac address for comparison purposes.

    8 votes

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  8. Adding CPU Benchmark value to the Auditor Report. For example values from www.cpubenchmark.net. Those values would help us to determine which PC's are reaching their end of life.

    8 votes

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  9. This would give users the ability to target a smaller subset of devices for the report. For example we have a folder that contains off-domain laptops.

    10 votes

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  10. Atera shows software as having been uninstalled from an offline machines in the recent process report, when in fact it has not yet been done. This is not very helpful information.

    Also can you please have it show the time it was actually executed when the machine comes back online as this is very important too.

    10 votes

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  11. Reports that can identify and link to tickets which have surpassed various conditions: SLA, Total Open Duration, Reply Older than X Variable, so on.

    3 votes

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  12. It would be nice to have the ability to create reports on SNMP devices,based on OID's outputs. For example I ahev a client that i charge per scanned pages. He has 70 scanners. Now I can get the counter but i have to manually gather the information from each SNMP device

    4 votes

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  13. Auditor Report: in the Workstation distribution, it's written as "Win 7". It should be “windows” instead of “win”.

    2 votes

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  14. Would like to see a software changes report that shows software changes installed /uninstalled since the last report. or the last x number of days

    3 votes

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  15. Add a report to find machines not logged in to for > x days - useful for finding under utilised machines, or ones that may have gone missing!

    8 votes

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  16. 7 votes

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  17. When producing a report for a software publisher, the search on name is too constricted. For example, search for ESET and nothing found - you have to put in the full publisher name. Please make this a partial match.

    3 votes

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  18. We need to be able to run reports to find out which agents were installed during specific periods of time in the past. Currently as soon as an agent is uninstalled it no longer appears in any reports. But it is critical for MSP to be able to go back in time and find out which agents were installed between particular dates in the past.

    4 votes

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  19. 1 vote

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  20. When running reports there is currently no option to go deeper into the stats such as viewing ticket numbers for certain categories such as Tickets not responded to in SLA etc.

    5 votes

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