332 results found
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Audit Report does not bring in all field info
Audit Report does not bring in the battery field info for example - also would be great to be able to bring in any other custom fields that
2 votes -
report
Report that can be sent to customers with just a list of their tickets in a time period. Time logged, ticket number, description, who dealt with it. No billing information.
4 votes -
We need a feature of API – getting a list of installed applications per agent.
We need a feature of API – getting a list of installed applications per agent.
This would be the same data that we would get from regular reports, but would be visible at the agent level via their REST API.
6 votes -
Satisfied Customers Report
In the Satisfied Customers Report for the survey, any notes left by the customer should be listed. Currently, you have to go into the ticket itself and click on the star rating to find this information.
6 votes -
Auditor Report doesn't include firewall
The Auditor Report doesn't include a what firewall is enabled or being used.
1 vote -
Agent reports SentinelOne out of date or disabled
When running a report, S1 reports as "Agents <Computername> Anti-virus is inactive or not up to date." in red text. This isn't accurate. These reports go out to customers automatically. Can you please fix this to report properly?
1 vote -
Report for how many hours worked on a client
A report that breaks down tickets and hours worked on a client. I have flat fee clients wanting to get a breakdown of this data to see if the money they are spending is averaging out over each quarter. It's also a way to help retain clients.
4 votes -
timesheet
In timesheet is pretty good to group for technician and not only for ticket. This allow Admin to check if technician for all hours of day
3 votes -
Date format in custom fields export to excel
I have used the custom field to add 'date purchased' and 'Warranty End Date' to my devices. However, it is inputted as a text field (Date field selected and you select the date from drop down menu). So when exporting Auditor reports to excel, the data is text and not date format and not usable to sort/search devices. This is used to monitor asset refresh and warranty expiration. Can Date field be change to a usable format for export?
2 votes -
Customize scheduled reports
Cannot customize reports when sending them on a schedule.
e.g. customer periodic: we do not use backup function so we do not want it on the report the customer gets
6 votes -
Software Whitelist and Blacklist
Instead of accidentally discovering unwanted applications on managed endpoints, I'd like to setup a system of rules that alert me when an application is installed. Not for any installation, but for specific ones that are driven by rules.
Since Atera is already keeping a list of all applications installed on all managed endpoints, I'd like to be able to review that list and add each program to either a whitelist or blacklist. In the future, if an application on the blacklist is detected on an endpoint, I'd like to be alerted and/or take action (preferably in the form of an…
2 votes -
Audit Report for All Companies not just one at a time.
I won't the ability to export the audit report to excel for all computers, not just by a one company at a time.
9 votes -
Customize threshold level in Scheduled Auditor Reporting
I needs to tweak the visual threshold level of the Scheduled Auditor report just as I do when generating a Auditor report manually, as all devices comes in different specs and the default threshold set by Atera often doesn't do them justice.
But in Scheduled Auditor report, we are not provided with the options to tweak the visual threshold, which results in sending a sloppy reports to the client that confuses them.
For a rough example: Intel(R) Core(TM) i5-8200Y has a base frequency of 1.3GHz for their CPU performance.
But the default threshold for Atera Report is:
Display Orange alert…3 votes -
Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
2 votes -
detailed report of tickets
The ability to report all logged tickets for a customer for a time period.
Not only the summary and amount but the actual content of tickets. Dates, times, entries and content. In this way the customer gets real insight in the work we perform for him.7 votes -
Filter Recent Processes by customer or script when selecting timespan
Filter Recent Processes by customer or script when selecting timespan would (hopefully) reduce time it takes to return the results.
I may be looking for a process ran in the last three months, but only for a specific customer, so I don't need all the data for every device and customer.
Depending on how Atera stores this data, it may be an extra load not only for us, but for Atera servers to search through all customers' data.
2 votes -
Add "Folder" field to Auditor Report Excel exports
If the "Folder" field could simply be added to the Auditor Report Excel exports that would be awesome.
We have organised our devices by customer and then by folder but without the folder field showing in the Auditor Report exports that categorisation is lost.
20 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Select a single agent for software report
It's great that you can export the software inventory report for the entire site, but it would be helpful if you can generate a software inventory report for an individual agent in a site. The only option for generating the report is to select a site, would it be possible to add a selection field to pick 1 agent from the site to generate the report on? This would be immensely helpful to reduce the amount of information being generated in the report if we have multiple agents in a site.
1 vote -
Report PDF to e-mail
ability to send automated reports in PDF format to email addresses.
7 votes -
List all machines with software of a certain version number and above/below
List all machines with software of a certain version number and above/below (useful for example for finding java versions that require a license for commercial use)
36 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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