Ideas and Feedback

Ideas and Feedback

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  1. To be able to export all off line devices from a customer.
    Would be really usefull for a review the offline devices to find out the reson why are off line.
    This way we could find any old systems un used systems and also troubleshoot any Atera connectivity issues - showing an active system off line.

    1 vote

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  2. il serait intéressant de pouvoir ajouter des liens HyperText dans le profile des clients afin de consulter des documents offices 365 propre aux client, afin de compléter les renseignements du client en interne sans passer pars la base de connaissance qui est très limité sur la mis en page.

    1 vote

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  3. 18 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Ability to assign multiple email addresses to one contact. We've found that some contacts have 2 email address that they use for their business and we'd like to have the ability to assign different email addresses to the one contact rather than have duplicate contacts against a customer.

    1 vote

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  5. We would love to have the ability to created a custom note and have it be searchable.

    3 votes

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  6. delete many users at the same time

    10 votes

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    1 comment  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Ability to assign more than one email address to a contact

    4 votes

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  8. Allow one contact to be assigned to multiple clients.
    Example: one client who owns several different types of businesses would like to be assigned as main point of contact to each company.

    2 votes

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  9. Have the ability to archive and hide both entire customers, and individual users within a customer. Be able to keep the customer in the Atera database (tickets, interactions, etc.) but be able to make them inactive, and hide from view.

    Be able to hide individual contacts (users) within a customer to also keep ticket history, but not show them as contacts. For example, a contact that was entered into Atera has been terminated or no longer with the company.

    And of course be able to re-enable or reactivate that customer or contact...

    15 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Go Back button under Customer. If I am under a specific customer and I want to go to all my customers' list, I need to click back on the search engine rather than a "back" button in Atera.

    1 vote

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  11. Multi-tenant customer management:
    Within our organization we are one of 14 different branches, to our knowledge Atera does not currently have any way for us to associate a customer to which branches provide that customer with support. For example, say we have 3 branches and 6 Unique Customers we need to be able to associate the customers as per the below:
    Parent Company
    - Branch A

    Customer A
    Customer B

    • Branch B

      Customer A
      Customer B
      Customer C

    • Branch C

      Customer A
      Customer D
      Customer E
      Customer F

    It would also be helpful to have dashboard views and alerts that…

    1 vote

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  12. More devices visible in Customer
    As of the time of writing when you open a customer and switch to the Devices tab, then select All you are only able to see the first ten computers and must changes pages to view more. Having the ability to either:
    Click on a drop down and adjust the number of devices visible from 10 to say 25, 50, 100 etc
    Open the Devices page with a filter pre-applied for the customer you navigated from
    This has the added benefit of actually making the devices screen useful once you have more than 15-20 customers

    1 vote

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  13. Under folders, have the checkbox ability as well so we can select some devices

    1 vote

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  14. Ability to move devices in folders directly under Customer > Devices > Folders > Unassigned. We cannot do it right now

    1 vote

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  15. Allow Contact to be Billable as well as Customers.

    We have a lot of home users and I'd like to be able to bill them without setting up a customer for each.

    I'd like to have a container for cash/adhoc customers (using unassigned currently)
    And just have a tick box to mark that contact as billable like a customer would be.

    1 vote

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  16. Create method to email all customers regarding an outage. Outages that comes to mind are Microsoft service outage or Internet outage in a region.
    This method could be use to email all the contacts of a customer or to all customers.

    8 votes

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    1 comment  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Ability to integrate 2fa codes into the passwords area for each customer (e.g 365 2fa codes) rather than having to use 3rd party apps like authy to share 2fa codes for multiple engineers.

    IT Glue has this feature for reference :)

    15 votes

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    0 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. in the device view/tab of the customer i only can filter for folders. but if you have a customer with lot's of devices of different type (pc agent, server agent, snmp, tcp, http, generic) it is a pain because you have to page turn to find the needed one.
    if there would be a filter dropdown like you made it in the most upper global search which includes sothen a toggle for each type the see, then i could instantly filter for all e.g. "generic devices".
    you sure know what i mean...

    14 votes

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    1 comment  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Secure Custom Fields:

    It would be useful to be able to secure custom fields, as unique local admin passwords could be generated for individual agents via scripting.

    1 vote

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  20. It seems as though the remote command prompt and powershell have declined in performance rather than improved. It has always been buggy and had refresh issues, but now scrolling does not work as expected -- I now have to manually scroll down (this used to work). Also, if the command prompt or powershell dialog is minimized, it is non-responsive when restored -- I have to kill it and re-open a new instance.

    11 votes

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    3 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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