361 results found
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Filter by Folder
Independent of Customer.
Show all devices connected to a specific folder [ Server ] ...
4 votes -
ESET Endpoint Security and ESET Management Agent option in Software Installation
Add ESET Endpoint Security and ESET Management Agent option in Software Installation through Chocolatey
6 votes -
Bulk On-Demand Software Inventory update
The platform is missing the option to update software inventory manually in bulk.
Currently it is possible to update the software inventory manually per device by clicking on Manage > Software Inventory but this is not feisable if one needs to quickly update the software inventory list on many devices.
For example after attempting to remove an application or list of applications from all devices and checking the results.
An alternative would be have a shortcut to the next agent in the Devices list on the Agent console so that one does not need to go back to the Devices…4 votes -
Windows settings and control panel
We need to be able to change Windows Settings and Control Panel features from Atera. We have many end-users who must have specific settings on their devices. Atera should have this on RMM services. I do not have enough time to write a script for each item every time an end-user requests it.
8 votes -
Assign Folder to Department
It would be very helpful to have the ability to assign a device folder to a department. That way when we browse to a department we have a list of all devices that are currently associated with it. I know that you can assign a device to a user to achieve a similar effect, but that doesn't cover a few use cases like some users having multiple devices, devices that are used by multiple users, or public devices that are not associated to any specific user.
1 vote -
Real time user information.
The system provides real-time information on the current users who are logged in, allowing for easy monitoring of active sessions. Additionally, it tracks periods of inactivity, notifying administrators if there has been no user activity for a certain amount of time. This feature helps ensure that any idle sessions can be promptly addressed, improving security and system efficiency.
1 vote -
Restart User Notification
When scheduling a device to restart, the notification to user is way too short and in some cases it goes away immediately.
I would like to:
A) set a timer so user can save their work etc
B) Have an option of custom canned messages or allow for a custom message to be added.That way if we need an user to stop using a machine while we work on it they can save their work and be notified.
3 votes -
Make the search bar at the top of the Atera Dashboard search for custom fields in devices
It would be great to let the search bar index the custom fields of devices. We have Notes and other custom fileds that help us identify some devices. It would be great if we could quickly find them through the custom field values.
1 vote -
Device counter
Seems like it should just be a basic function so it's weird that it's not already there.
But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.
12 votes -
In the add new device - SNMP screen, search the Managing Device field by customer name
In the add new device - SNMP screen, search the Managing Device field by customer name. We have a LOT of customer and they have a LOT of devices. As it stand now, the only way to navigate through that screen is to scroll down with the side bar or the mouse wheel. Using the keyboard takes you to the first device with that letter, but that can be problematic since the first client has a device named "Server" but I needed to find a client down in the S's...
2 votes -
Logfile
It would be great to have the ability to add a logfile to "monitored" devices.
In that case you could any change (p.e. userrights, diskspace, firmware update, ... ...).
Just to have a complete overview of the changes that were made during the time on any device.1 vote -
Pull IMEI from LTE/5G devices
We deploy a lot of LTE/5G capable devices. It would be helpful if the device IMEI could be fetched and displayed in the hardware info.
2 votes -
Agent Notifications - Video Conferencing apps - Zoom, MS Teams, etc.
Atera Devices and agent should be notify the state of video conferencing apps
such as (Zoom, MS Teams, Cisco Webex)
If it's active or running in background.
2 votes -
Work in the background without disturbing users
I would like to be able to perform tasks in the background, so the user is not disturbed. Just today, I had to confirm drive mappings, ut had to interfere with the users' workflow to do so. I know other remote software can do this to at least some degree.
7 votes -
show date and time of scheduled reboot
If a reboot is scheduled, it is not possible to see if a reboot is scheduled or when the reboot will happen. It would be helpful if the devices-view could show the date and time of the scheduled reboot. Maybe the "reboot required"-column could change to date/time if a reboot is scheduled. Or an additional column with date /time of the scheduled reboot could be added to the view?
22 votes -
Keep it simple : ( For MSP's )
[+] Group ( by Customer )
- Device 01
- Device 02
- Device 031 vote -
Manage "task manager"
Device > Manage > Task Manager
It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.9 votes -
RDP Option when Splashtop fails to connect
Splashtop works great most of the time but every once and a while, no matter how many times you try, it fails to connect. RDP as an option under "More Tools" would save the day. This is available in other RMM providers and works wonderfully.
7 votes -
Alert panel on device dashboard
The Alerts panel on the device dashboard currently is pretty useless. It would be nice to see some context beyond "2 potential CVE(s) detected" or "1 unmonitored device(s) have been detected. Atera's issue is that you have to jump to so many different dashboards just to get basic information. It would also be nice to see a remediation path on the device itself for the detected CVEs
3 votes -
Would be nice if device info would make a difference between domain and workgroup
Device info shows the Domain or Workgroup but does not tell what it is. Domain or Workgroup makes a hugh difference in troubleshooting
4 votes
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