243 results found
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Availability Monitoring (Customer wide)
Change to Availability Monitoring to become part of Alert Threshholds so that they be used customer/account wide easier
Alternatively: an API method to set it enabled/disabled,
or a param to use using install to automatically add agent to account and set Availability Monitoring to enabled per default for the device.24 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Alerts retainer when finish
Hello,
when tickets are closed can I get alerts when 1 customer finish the 5 hours retainer for this month?
I want to know and I need to send alert for the customer for renew more 5 hours.
Is that possible ?
1 vote -
Update Preset Threshold Items for Software Installed/Uninstalled Events
The existing preset threshold item for the "Software Installed" event has a description of "Trigger an alert whenever new software is installed based on Event IDs 11707 and 1033"
It does this, but it also catches false positives. Other events that are not software installs can also have Event ID 1033. The exact same scenario also happens for Event ID 1034, which is designed to notify of software uninstalls.
Examples:
Event Log: Application | Event Id: 1033
These policies are being excluded since they are only defined with override-only attribute.
Policy Names=(Security-SPP-Reserved-EnableNotificationMode)
App Id=REDACTED
Sku Id=REDACTED
[Machine Name: REDACTED]Event…
3 votes -
API monitoring
Ability to monitor API. Seeing if they are up or down, or overloaded.
3 votes -
1 vote
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Alert notifications
Need the ability to upload a new sound for alert notifications.
5 votes -
combine emails for closed tickets
I would like to suggest that the emails that go out automatically when a ticket is closed be combined into one email that contains the technician response, the notification of the ticket being closed and the survey all in one email rather than 3 separate emails. it can be overwhelming when an end user submits multiple tickets daily and receives 3 emails for each ticket when it is closed.
7 votes -
Allow to RESOLVE Alerts via API (rather than only DELETE)
Currently, the API only allows to DELETE Alerts, but not RESOLVE them.
Please add this ability. Thank you!6 votes -
Pause alerts for custom times
Currently, you can pause alerts from the Device > Manage > Pause Alerts for up to 5 hours, we have a server we won't reach for over two days so we need a longer option
11 votes -
Date Filter
The ability to be able to filter alerts by date.
1 vote -
Alert renotification at custom time intervals until alert is cleared
Problem: Atera sends one alert when losing connection with a device. If you miss the alert or get side tracked you are not notified again.
Solution: Allow for an alert to be triggered every <custom amount of time> until alert is cleared.
3 votes -
Patch management alert when a device wasn't patched for x days
Be notified when a device has not been patched for a certain number of days...
11 votes -
alert when end point checks in
It would be great to be able to set alerts in general or on an ad hoc basis when an end point checks in.
1 vote -
technician tasks
it would be great if i could create a ticket/task to a technician without customer contact dependencies
for example if an alert informing a server not connected for 2-3 days . i want to be able to create a ticket to a technician with no customer contact manually or automatically4 votes -
Remove Item or Add New item to Multiple or all Thresholds at one time
Just as the tile reads it would be really really helpful to be able to remove items or add new ones to all or multiple thresholds at once.
I actually just came across myself having to go to each and every threshold to remove a singe service check from each one. Very time consuming.
Not to mention adding a new check to all or just some and maybe having a check with settings that have to be duplicated each and every time for every threshold.
I think this is a must have to make our workflow productive. The way it…
2 votes -
Availability Monitoring alters for online and offline
I would like an email when a server goes offline using the "Availability Monitoring".
5 votes -
Can we can setup an alert notification when a new device is added to our account? We had rogue devices get installed and never knew
Hi,
It would be awesome if we could setup alert notifications when a new device is added to our account.We had a couple rogue devices get installed the other day, and didn't realize until we just saw them in the portal.
22 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Threshold on Microsoft Windows Event log
It would be great if we can add a custom threshold with:
- category: event application
- alert severity: current listbox is ok
+ Level: listbox "error, warning, information, audit success, audit failure"
+ keyword filter (present or exclude)Thanks a lot :-)
+ EventID
+ Source17 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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process user logged
Allow for process monitoring only when a user is logged in.
Monitoring for a process like onedrive.exe will always fail if no user is logged on and then generate an unnecessary error alert.
2 votes -
Alerts opening tickets
If a Critical ticket is opened , that's good thats what we want but if it then auto-heals itself, it should update and close the ticket and not open itself again later on.
We were advise on the alerts, within admin console, you can tick for auto ticket creation, whenever we do that we get bombarded with alerts, it doesn't self heal. and then it gets another tickets. it causes absolute hell when we turn it on. Keeps creating brand new tickets, it doesn't update the original one.
Even if we say it in the 15 interval, problem is if…
3 votes
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