Manually creating scheduled tickets
There used to be a way to manually create scheduled tickets, without using the AI.
It would be nice to have this feature optionally available to us, because the AI can sometimes be wonky.
I scheduled a ticket for "the third friday of every month" and the system scheduled the ticket for Saturday. I tested it with "the third Thursday of every month" and the system scheduled it for Friday.
When modifying the ticket, it resulted in the same mess-up.
Raymond Fonseca
shared this idea
Hi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB on the matter: https://support.atera.com/hc/en-us/articles/360015669280-Schedule-a-ticket
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Hi Greg,
I'll take this internally with the PSA team. Ticket scheduling and task management is something that is being looked at. We'll share more details soon.
Thank you for your feedback.++
Dima L
Technical Product Marketing Manager
Atera -
GregD
commented
That's great news. It is a shame the default option is still AI though. Also all the actual scheduling options are hidden by default, they must be opened in full.
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GregD
commented
I second this. Put a calendar or something so I don't ask a question to a bot.
