Hi, you're absolutely correct with saying "Mac-related items we voted for ages ago getting combined into this feedback item, so either that's a (possible) good sign"
We have an internal ongoing effort to redefine how we approach UserVoice.

Consolidating similar ideas into a big idea with several items to be considered and factored in before we plan our next Product enhancements - that's the End goal.
I will ping our RMM team on the matter and get back to you and the group.

++
Dima L
Technical Product Marketing Manager
Atera

All of a sudden we're seeing all the Mac-related items we voted for ages ago getting combined into this feedback item, so either that's a (possible) good sign —or else a way to make it easier to ignore 'em.

We gave up on Atera anyways, but it's "nice" to see nothing has improved in their Mac game.

It's also fun that the Mac agent *still* needs Rosetta 2, and the Atera install page @ https://support.atera.com/hc/en-us/articles/23278505232924-Install-Atera-s-macOS-Agent links directly to Apple's own Dev article that explicitly states Rosetta's remaining time is limited: https://developer.apple.com/documentation/apple-silicon/about-the-rosetta-translation-environment

Come macOS 27+ it will be interesting to see if Atera just drops Mac support entirely rather than ever updating their agent to be Apple Silicon-native.

I was able to get this pushed from Jamf Pro (All Atera Application Support files and Splashtop) but it sure took me a lot of time.

Would be nice to have some templates for Jamf/Intune/Kanji etc MDM

Yes please! Any update on this? The clock is ticking on Rosetta

Lots of service companies that have field workers are switching to Microsoft Surface or other ARM64 devices for better battery life. I see Atera installs on Win11 ARM, but no RMM features work, no Splashtop, no remote support.

In a market of heavy competition towards Windows Atera has the opportunity to thrive in RMM for Linux and MAC you have a have a great start Push it and corner a slice of the market that has little competition.

Dear community, I pay extra for MacOS support and am very disappointed that many functions are still not available for MacOS. In particular, I can run scripts, but I cannot define thresholds based on this script.

It would also be important to me to have granular patch management for updates, i.e. sorted by third-party provider or manufacturer as well as severity of the updates.

As MacOS support costs extra, all functions that are available for Windows should also be available for Macs.

Agreed, Mac users are generally devs or other engineers. They watch the resource monitor like hawks. Uptime is usually weeks, and telling a user to reboot does not go down well. "Have you tried turning if off and on again?"

Agreed here...I think the addition for Mac devices has kind of been neglected. I'd like to see the ability to install apps via script catalog, wake Mac devices (seems to only be allowed for Windows environments)...I'd just like to see the same level of commitment put into managing Windows devices, put into Mac as well.

We have to install software remotely on new devices, we cannot install these without elevated or admin access on Mac's. Can you add this to the software installation section? We have the option to create software bundles but when we run the bundle, it wont install applications that require admin/elevated permissions.

Seeing as how Apple has transitioned their entire computer product line away from Intel CPUs to their own "silicon-on-chip" M-series CPUs between late 2020 and mid 2023 and that many vendors (Microsoft, Google, Splashtop, TeamViewer, Sentinel One) have released "Apple native" binaries for their agents and frameworks, isn't it time for Atera to follow suit and stop relying on Apple's legacy binary support through Rosetta?

The ability to see the apple mac model in the Device/Hardware tab. JAMF can do this...

OSX updates and software deployment using homebrew is broken on Apple Silicon based devices. It would be great to see an update or enhancement to allow easier management of mac devices.

There are no more Intel-based Macs being sold now and the Altera Mac agent is still a (Mono-based?) Intel-only app… Any progress being made on this since 2021?

Support for Sonoma is in urgent need!

Hi, as we've a lot of Apple Customers and they're growing even more, we're blocked to migrate away from NinjaOne to Atera just because of lacking support of Mac Os on Atera Side - this is really a pain. Please go ahead and do more work also in Mac Os, It seems that Apple Devices aren't important in your eyes. But you're loosing one more MSP already in the demo-version time just because of this.

Hi, as we've a lot of Apple Customers and they're growing even more, we're blocked to migrate away from NinjaOne to Atera just because of lacking support of Mac Os on Atera Side - this is really a pain. Please go ahead and do more work also in Mac Os, It seems that Apple Devices aren't important in your eyes. But you're loosing one more MSP already in the demo-version time just because of this.

Hi, as we've a lot of Apple Customers and they're growing even more, we're blocked to migrate away from NinjaOne to Atera just because of lacking support of Mac Os on Atera Side - this is really a pain. Please go ahead and do more work also in Mac Os, It seems that Apple Devices aren't important in your eyes. But you're loosing one more MSP already in the demo-version time just because of this.

Hi, as we've a lot of Apple Customers and they're growing even more, we're blocked to migrate away from NinjaOne to Atera just because of lacking support of Mac Os on Atera Side - this is really a pain. Please go ahead and do more work also in Mac Os, It seems that Apple Devices aren't important in your eyes. But you're loosing one more MSP already in the demo-version time just because of this.

More Mac add-ons, being windows-centric limits clients abilities to perform within a single pane of glass. For example, your Acronis add-on, although the platform does support Mac, the Atera version of the add-on only supports windows machines. That's a huge limiter for some environments.