Auto-Assign Ticket to Last Commented Technican
It would be awesome to have the automation option of Auto-assigning an unassigned ticket to the technician who adds a comment in the ticket. For example,
- Contact creates a ticket which would be unassigned
- Technician 1 responds to the ticket via email or the portal by sending a message.
- Auto-assign the ticket to Technician 1
5
votes
Clyde Troche
shared this idea
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Jean Claude
commented
Most tickets platform can do this... Zendesk, Freskdesk, Zohodesk, even free than gestsup, but Atera.... as lot of essentials functions, NO.