Notification on Ticket Assignment
When a technician assigns a ticket to another tech, it would be useful to send a notification that a ticket has been assigned to them. We are struggling with finding a straightforward solution when time-sensitive tickets need to be responded to by another tech quickly because of a lack of notification options.
84
votes
Dalan Heredia
shared this idea
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Brian Frappier
commented
Hey Dalan, you can do this already. Ticket assignment is a trigger that ticket automation can use.
@Atera - what I'd like to see is the ability to turn this off if I am assigning a ticket to myself. Right now, we get notifications even of tickets we assign to ourselves....and believe me, I know I assigned it :)