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- Ideas and Feedback 4,809 ideas

Ability to create different round-robins for tickets

Ability to create different round-robins for tickets.
We have technicians that are on different shifts and we would like to assign it as such

3 votes

abigael abigael shared this idea · Mar 15, 2023 · Report… · Admin →

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Tom Rudolph commented · October 26, 2021 6:35 AM · Report

Rather than requiring "global" ticket access. It would be helpful if the system would allow the assigned technician to reassign the ticket to another tech within the same role/group. Or allow a ticket to be auto-assigned/round-robin to members within a role/group.

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Tom Rudolph commented · October 26, 2021 6:34 AM · Report

Rather than requiring "global" ticket access. It would be helpful if the system would allow the assigned technician to reassign the ticket to another tech within the same role/group. Or allow a ticket to be auto-assigned/round-robin to members within a role/group.

Submitting...