Ability to CC someone when you create a ticket
I would love to be able to add a CC on the new ticket page. I have to create a ticket , open it, have to respond to the ticket and add all the CC people 2 step process. If i could just throw a CC field just on a new ticket creation, that'd be helpful.
37
votes
abigael abigael
shared this idea
-
Laurie Douglas
commented
When replying to a ticket, the CC field is off to the right side and in order to use it, it has to be selected first. If it could show under the To field by default, that would be helpful and save us time.
-
Syazwan Ismail
commented
Yes, i'm evaluating Atera now, this is missing. Atera Admin, this is important, to simplify the support process.