Settings and activity

4 results found

1. Automatically add CC field when replying to ticket vs. having to select it

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   0 comments  ·  Ideas and Feedback  ·  Edit…  ·  Delete…  ·  Admin →
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   Laurie Douglas shared this idea  ·  Apr 22, 2025

2. Alert when agent uninstalled

   1,474 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Laurie Douglas supported this idea  ·  Apr 12, 2024

3. Live screenshot of device to see user activity

   409 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Laurie Douglas supported this idea  ·  Apr 12, 2024

4. Email technician when they have been @ tagged on an internal note of a ticket

   313 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Laurie Douglas supported this idea  ·  Apr 12, 2024