Ticket Deletion
Create a ticket deletion permission option in the PSA technician settings without needing to give a technician full admin rights
Emmanuele M - Cogenesis
shared this idea
Hey everybody,
We're happy to share that the ability to grant ticket deletion (and merging) permissions is now live for all users!
To grant these permissions, simply go into any role under Admin > Roles (or create a new role) and make sure you do the needed adjustments. This of course comes on top of Admins being able to merge and delete tickets by default.
Thank you for helping us shape Atera for the better, we hope you enjoy this update!
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nigel.clark
commented
Ability to grant 'delete ticket' permission to users without giving Admin access. This will help us with out co-managed customers where customer employed technicians have access to their own tickets.
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jay
commented
Allow users to have more granular permissions - such as delete tickets, without need to given admin access