Ticket automation rules - Email description
Notify technician when a ticket is assigned: Send an email with ticket description.
Currently notification only shows a ticket number.
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Chris Benjamin commented
This definitely needs more votes! The description texts should be a very easy variable to add to email templates. My clients want more than just the ticket subject.