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Ticket automation rules - Email description

Notify technician when a ticket is assigned: Send an email with ticket description.

Currently notification only shows a ticket number.

10 votes

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Milos Ilic shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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Under Review  ·  AdminProduct Team (Product Team, Atera) responded  · 

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • Chris Benjamin commented  ·   ·  Flag as inappropriate

    This definitely needs more votes! The description texts should be a very easy variable to add to email templates. My clients want more than just the ticket subject.