Ticket automation rules - Email description
Notify technician when a ticket is assigned: Send an email with ticket description.
Currently notification only shows a ticket number.
Milos Ilic
shared this idea
Hey,
This is currently possible using our ticket automation rules and email templates.
By adding the "{[User Last Comment]}" snippet to your email template, you will be able to get the 1st comment (the intiial description) sent by the user.
All you have to do then is to set a ticket automation rule to send you that email template upon ticket creation.
I would also recommend to set up the automation for tickets where the source =/= phone or alert.
That way, you might recieve less irrelevant emails.
If you have any questions regarding this, please reach out to our support team via live chat or email (support@aterea.com)
Best,
-
Chris Benjamin
commented
This definitely needs more votes! The description texts should be a very easy variable to add to email templates. My clients want more than just the ticket subject.