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Schedule existing tickets

the ability to schedule an existing ticket for a later date

197 votes

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  • Ryan Rayburn commented  ·   ·  Report

    This is a must for those of us getting tickets about things coming up in 2-3 weeks.

  • Ryan Rayburn commented  ·   ·  Report

    This is exactly what we are looking for. We get new hire tickets that may be 3 weeks out. It is killing my SLA and average time to resolve numbers.

  • Bekie Stringer commented  ·   ·  Report

    The facility to have a function to change a ticket to a scheduled ticket

  • Support . commented  ·   ·  Report

    The ability to change a ticket either logged by a technician or customer via the portal to a scheduled ticket after arranging with the customer to complete the job/ticket at a later date? for example if an onsite visit is required or if you are awaiting parts to complete the call but don't want this to go towards the SLA time

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