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Settings and activity

6 results found

  1. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Rayburn supported this idea  · 

  2. Help Desk Ticket Calendar

    21 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Rayburn supported this idea  · 

  3. Ticket Checklist

    299 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  4. Schedule existing tickets

    173 votes

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    18 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Rayburn supported this idea  · 
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    Ryan Rayburn commented  · 

    This is a must for those of us getting tickets about things coming up in 2-3 weeks.

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    Ryan Rayburn commented  · 

    This is exactly what we are looking for. We get new hire tickets that may be 3 weeks out. It is killing my SLA and average time to resolve numbers.

  5. Asset labels & QR codes

    142 votes

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    6 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Ryan Rayburn supported this idea  · 

  6. Print a Ticket

    124 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Rayburn supported this idea  ·