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6 results found

  1. "Warning" when resolving a ticket without adding time entry

    137 votes

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    We’ll send you updates on this idea

    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Rayburn supported this idea  · 

  2. Help Desk Ticket Calendar

    22 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Rayburn supported this idea  · 

  3. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Ryan Rayburn supported this idea  · 

  4. Schedule existing tickets

    175 votes

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    19 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Rayburn supported this idea  · 
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    Ryan Rayburn commented  · 

    This is a must for those of us getting tickets about things coming up in 2-3 weeks.

    An error occurred while saving the comment
    Ryan Rayburn commented  · 

    This is exactly what we are looking for. We get new hire tickets that may be 3 weeks out. It is killing my SLA and average time to resolve numbers.

  5. Asset labels & QR codes

    144 votes

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    6 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Ryan Rayburn supported this idea  · 

  6. Print a Ticket

    127 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ryan Rayburn supported this idea  ·