connect to device from ticket
We get a ticket/alert about a specific device. There should be a quick link to open the device page and/or manage/connect to the device right from the ticket page.
6
votes
Wallace Cinnamon
shared this idea
Hey,
This is currently possible!
If you have an agent assigned to the ticket you will be able to go to the agent.
Moreover, if the device is offline you will be able to remote connect to it straight from the ticket page.
Attached are some screenshots.
Best,
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Jason Dupuis
commented
I'd like to add an addendum to this as I do not see a link to the device page. I do see the button to connect to the device, but I think a link the the device itself would be handier (in my case anyhow)