show status of active Helpdesk Agents
Be able to know what devices have had their Helpdesk Agent "activated" so that the user can submit tickets. Hypothetically: Say I have 10 devices that I know were activated at some point. Then a few hours later, 10 new devices came on line and the Agent was installed for them, but the helpdesk agent was not activated yet. I'd like to see the first 10 devices have been activated, and the which of the new 10 still need to be activated. If I select all devices (under the customer’s devices) and mass ‘activate helpdesk agent’, I just want to make sure that function does that effect the 10 agents that were already activated, as I want to make sure that it is not acting as a ‘toggle’ (in that if it is on, it gets turned off, or if it is off, it gets turned on).
Brad Ellis
shared this idea
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Adrian Ryser
commented
Yes absolutely, this is quite necessary, otherwise you have no idea if an agent has only been installed but not yet activated at all. A corresponding symbol would be helpful. With this function it should also be possible to activate all non-activated agents at once (per customer)
Further we would like to have the option per customer if the HelpDesk agent
and/or hat function should be activated automatically during the installation. -
Karl Schlager
commented
Exactly this! For us we're onboarding endpoints from around the globe and need to know at a glance when agents have been installed and when the helpdesk / chat has been activated.