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6 results found

  1. Bulk Add Custom Field Parameters Via CSV Import.

    8 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Adrian Ryser supported this idea  · 

  2. Add a multiselect custom field type

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Adrian Ryser supported this idea  · 

  3. Customer based ticket custom field

    4 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Adrian Ryser supported this idea  · 

  4. sort custom field

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Adrian Ryser supported this idea  · 

  5. show status of active Helpdesk Agents

    10 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Adrian Ryser supported this idea  · 
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    Adrian Ryser commented  · 

    Yes absolutely, this is quite necessary, otherwise you have no idea if an agent has only been installed but not yet activated at all. A corresponding symbol would be helpful. With this function it should also be possible to activate all non-activated agents at once (per customer)

    Further we would like to have the option per customer if the HelpDesk agent
    and/or hat function should be activated automatically during the installation.

  6. Password protect the Atera agent from end-user uninstalls

    1,578 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Adrian Ryser supported this idea  ·