More granular technician time entries and reporting
It would be good to be able to run daily, weekly, monthly time reports etc that break down the technicians billable, productive and non billable time. For example 'billable' would be a standard rate for that client, 'productive' would be more for things to show the technician is doing work but might not necessarily be billable to the client such as pre-sales, internal documentation etc and non billable would be things like admin, emails, meetings etc.
Currently there is only the 'billable' tick box which isn't helpful really unless they're only doing billable work.
Ricky Cunningham
shared this idea
Hey,
This is possible via Atera's advanced analytics tool, by building a report on the "Workhours" data.
For more information please refer to the following KB: https://support.atera.com/hc/en-us/articles/6411995254172-Create-advanced-reports
Also, here's a webinar on the matter: https://www.youtube.com/watch?v=NlnANqrl4yA
Feel free to contact our support team for more help on this.
Hope this helps,
Yakov
