180 results found
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Notes sections against user, device, password etc to be the same as Notes section in a Ticket
Ticket>Notes is more like a field, with multiple lines, akin to notepad.
This could do with some improvement but is ok.Whereas Device>Notes, Contact>Notes, Password>Notes is more akin to one long line. It'd be great if these, and other Notes sections all worked like Ticket>Notes.
2 votes -
filter
On a specific device, under the manage menu, make hi-lo filters for the Task Manager. Sort CPU and Memory by highest or lowest values.
2 votes -
An "X" in the search bar to clear previous search term
Particularly when searching in the customer
2 votes -
new article
Place links next to Knowledge Base Categories for creating a new section within it, for quick access. Same for sections: create a link for making a new article within a section. This would streamline the user interface within the Knowledge Base and make it more user friendly.
2 votes -
Default Threshold Policy customer assignment
Being able to set the default threshold policy in bulk for customers rather than having to update each customer one by one. Setting to mark a default policy and deploy in one click would work well.
2 votes -
Allow different white label customizations per customers.
The feature I'm asking for is to move the branding settings to the per-customer level. Instead of the customizations at the global level. I want to be able to match the logo to the company's logo (ACME) sometimes I work at the IT internal help desk and want their logo (ACME) to show up so the user can trust me.
Also for premium customers, I want to be able to give them more options and have a gold-level branding for my company to treat them better than basic level customers.
2 votes -
On the customer ticket page, remove new invoice and make it a new ticket. Who cares about invoices when you are creating a ticket?
On the customer ticket page, remove new invoice button and make it a new ticket button. Who cares about invoices when you are creating a ticket?
2 votes -
List HyperV Guests
For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface
2 votes -
Option to add picture of device
It would be nice to be able to add a picture of a device and have the picture show on the device page.
2 votes -
Ability to turn on new UI for only 1 tech
UI: ability to turn it on for only one tech and not everyone under the account.
2 votes -
Scroll to Top/Page Up/Page Down functionality in ticket queue
Scrolling to the bottom of the general ticket queue essentially means you have to open a new Atera tab or manually scroll to the top, both of which become very time consuming.
The page lacks any functionality to quickly navigate to the top or scroll between "pages" of tickets.
2 votes -
Hide (or minimize) Customer-details pane
Left side menu have minimize button, so we can choose icons or descriptions (Dashboard, Tickets Customers, etc), which is good.
Could be nice to have something similar for customer administrative details when customers is chosen.
That way we could have cleaner "desktop" with more details for devices, alerts etc. for that customer. Could be even more usefull for IT-depts. that have only one customer.2 votes -
Calendar Integration details
Would it be possible to include the company name when planning a agenda item with the calendar integration option?
2 votes -
If a search results in a single Agent, go to the agent/device page.
Currently when I search for a known agent, it will display the search result page as expected. I propose if the search only returns a single result then to go to that agent/device page rather than the search result page.
This would save a bit of time and I think is expected behaviour or at least have a toggle to turn it off if needed.
2 votes -
Option to link Assets to Contracts
We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..
2 votes -
Display a notice if a machine or client has a note on their account, kind of like a popup ad
When entering a client's account, if there's a note on the account (or on a device) have it make the users acknowledge that note (with an option to ignore for say 24 hours) instead of having it below where it is hard for people to notice.
2 votes -
disable warning sound but not critical sound
It would be great if we could:
-disable the Warning sound without disabling the Critical sound
-choose our own wav files for the sounds2 votes -
Assign Agent selection list should be sorted
When selecting 'Assign Agent' from a ticket view, the selection list is unsorted.
This makes finding the required agent very difficult when the list contains hundreds of devices.
1 vote -
Fix button overlap on Script Editor
In the Script Editor page, the "Edit Script" and "Save" buttons are hidden under the "Get Help" and "AI Assistant" buttons. A user may accidentally open a menu instead of saving their script or starting an editor session.
Suggested fix: add the margin-right property to the div to shift the buttons to the left (moving the Get Help and AI Assistant buttons would probably be more effort than it's worth).
1 vote -
reminder
It would be nice to be able to add a reminder for non-important issues whenever I remote into a end user's system. There might be low priority items like "purge folder X after x/xx/xxxx." or "Reminder: This user has a static IP set."
As of now I'm using the notes, but it would be nice if I was somehow able to be reminded when I'm logging in so I can address outstanding non-urgent issues.
1 vote
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