75 results found
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Disable the chat for multiple devices
Disable the chat for multiple devices
1 vote -
popup telemaintenance
Hello, it would be necessary to provide for the permanent display of a message when an agent is connected to the client's computer via Splashtop. A popup appears for 2-3 seconds and disappears. We have negative feedback from customers and as a service company it gives a bad image and with regard to the GDPR and privacy regulations we have obligations to inform the customer that his position is taken by an agent of remote maintenance.
Thank you in advance for this novelty which I have no doubt will appear very quickly.
1 vote -
Agent Activation tied to Policy
It would be nice if we could enable/disable the Agent Icon at the policy level, so it's not another thing I need to remember to do when I deploy Atera.
Syncro handles this via policy, as do most other RMM's.
8 votes -
Hide disabled Remote Access
It would be nice if the disabled Remote Access tools would be hidden for all technicians. We only use Splashtop and Teamviewer, but the list always shows all the available tools, even if disabled.
2 votes -
TeamViewer installation as splashtop
We use TeamViewer as a support tool.
It would be nice to have the same operation as the Splashtop module.
What do you mean?
If the client machine does not have the software to install then it installs it silently.1 vote -
Customizable text for Customer Portal login page
The login page for the Customer Portal should allow for customizable text. Currently, it displays "Welcome to the Customer Portal!
We're glad you're here.". It would be nice to be able to change the text.
Also, I have changed the color scheme however the "Login" button still remains green.16 votes -
Ability for End User to Run Scripts from Helpdesk Agent
It would be nice if the end user could right click the Atera Helpdesk agent and have an entry called "Tools or Utilities", when clicked it would then pop out a subfolder that has scripts (only the ones published by the technician) so that the end user can run the scripts to fix common issues.
I have a script right now to fix our email signatures when they get goofy and it would be nice if the end user could just run that on their own.
37 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Inform the end user when the chat has been properly set up on their end
Live chat: we’ve tested it and made sure that it worked. It is difficult to set up for first time user. The activation doesn’t tell you that it’s activated. When they copy and paste it and click on “confirm”, the window doesn’t go away and it doesn’t say that it says its registered. They have to close the window themselves and they don’t know that it’s working. It is confusing.
1 vote -
Auto update user endpoint based on logon
Now that there is now integration with Azure AD and Atera. It would be a cool idea when a user creates a ticket it picks up the latest PC that the user is logged into and assign them the device. I know not everyone environment is like that so an option to lock user to a PC or disable.
3 votes -
Hyperlink a picture or logo
The ability to add a hyperlink to logos and pictures.
3 votes -
Desktop Alert for Customers
We have multiple locations that have a VPN back to our office where we host several VM's that each location uses. From time to time we'll lose internet at the office, yes, we unfortunately only have one ISP option in our area. It would be nice to set up an automated alert that the Helpdesk Agent could display on each PC notifying the end user that our office location has lost internet. That way we are not bombarded with text messages and phone calls from the locations saying that they can not reach this or that. Some sort of mass…
2 votes -
SLA Customisation
I would like the ability to change the headings for my SLA's so that they match the terminology used in my internal policies... i.e. Critical, High, Medium, Low and Service Request. This would be hugely beneficial to me.
7 votes -
Voice input
It would be extremely beneficial if voice input was available while composing emails or internal notes. because it will save us time and allow us to meet the deadline on time.
2 votes -
temperature monitoring
Its not a new thing, its an improvement for an existing one.
"Hardware Temperature Monitoring"
As a system administrator, it will be amazing to have a tool that can monitor the CPU and memory usage, but it will be even better to be able to monitor the endpoint devices hardware temperature so I could know when to acrivate the warrenty\ replace a specific hardware instead the entire pc.5 votes -
Mac agent improvement
The current Mac agent is regularly listed as causing excessive CPU load and also memory usage. Can it be made more efficient?
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Local Security Policy
Set Local Security Policy for workgrouped Windows PC's. Small offices with only a few workgroup computers may need to have local security policy setup for things like password complexity, password expiration, and screen savers to meet security compliance with larger organizations that they do business with. Perhaps a new option built into the IT Automation Policies of Atera could be to modify the Local Security Policy.
19 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Option to disable auto ticket creation on chat.
It would be nice to have the option to disable automatic ticket creation when chatting with an end user. We don't use the ticketing system so it's just a nuisance to us.
3 votes -
Chat Helpdesk for MAC devices
WE need to enable Helpdesk agent for MAC as well like Windows , now we cant introduce chat option for MAC users like Windows while we onboard customers.
due to this we are loosing business as well.
17 votes -
Remote Desktop Server multi-user support for the Helpdesk agent.
Many of our customers do all of their work on a local remote desktop server using virtual desktops. Currently, the Helpdesk agent will only run for a single logged-in user at a time. We need to have the Helpdesk agent available to all logged-in users.
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Automatically activate the Help Desk Agent over threshold or activate patch / IT automation profiles
The Help Desk Agent must be activated manually for each device. Very inconvenient. It would be easier if you could activate the threshold value or patch / IT automation profile
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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