210 results found

1. Mac Modell Specification

   Mac Specification

   In the device overview, it would be helpful to be able to differentiate which Apple model is being displayed under the Hardware tab, instead of just seeing "Mac" next to the model name. This would be extremely useful for sharing information with documentation systems.

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2. Atera ipv6 Support for Agents

   Currently Atera lacks ipv6 support for agent installation and communication.

   The installer goes to <account>.servicedesk.atera.com which only resolves IPv4 IPs for servicedesk-us.southcentralus.cloudapp.azure.com.

   IPV6 support for other URLs:
   pubsub.atera.com - No
   pubsub.pubnub.com - No
   app.atera.com - Yes
   agenthb.atera.com - No
   packagesstore.blob.core.windows.net - No
   ps.pndsn.com - No
   agent-api.atera.com - No
   cacerts.thawte.com - No
   agentreportingstore.blob.core.windows.net - No
   atera-agent-heartbeat.servicebus.windows.net - No
   ps.atera.com - Yes
   atera.pubnubapi.com - No
   appcdn.atera.com - Yes
   atera-agent-heartbeat-cus.servicebus.windows.net - No
   ticketingitemsstoreeu.blob.core.windows.net - No
   download.visualstudio.microsoft.com - Yes
   a32dl55qcodech-ats.iot.eu-west-1.amazonaws.com - Yes

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3. kill this website

   This website is all but ignored by the dev team. just kill it so we do not get false hope.

   the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere

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4. Solicitud de cambio de traducción de "Novedad" por "Nuevo" en la pantalla principal de Tickets

   Quisiera solicitar que el término "Novedad", que aparece como menú desplegable en la pantalla principal de Tickets (adjunto captura), sea reemplazado por "Nuevo" para mejorar la comprensión de los usuarios en español. El término "Nuevo" es más intuitivo y se ajusta mejor al contexto de creación de tickets.

   Adjunto imagen para referencia. ¡Gracias por considerar esta mejora!

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5. Automation

   I’d like the ability to use adding a contact to a customer to send an email based on a template with a link to install the Atera agent

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6. Prevent deletion with group permissions

   Add the option to prevent the deletion of an agent for a specific group.
   ES: Group A, flag to enable or disable the option to delete an agent from the web interface.

   Thank you

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7. Import Public Holidays for Business Hours

   Currently, there is only an option to manually add public holidays in the Business Hours settings. However, it would be better if we could import public holidays from a CSV or TXT file, or from a URL

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8. Advanced IP Address Info (consolidated)

   It would be useful to have a 'more' button next to the current external/internal IP address info for a device. This could show more advanced info, Subnet, Gateway, DHCP server, DNS etc.

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9. A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff

   A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff?

   11 votes

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10. Custom Statistics Counter

    This is an improvement idea next to custom fields.
    Custom fields only allow to set a field with a current value but does not keep history data.
    This is useful if you want to have a single value which does not change but it won't help if you want to monitor your system in detail.

    It would be nice to have a custom field which stores historic data and displays this as a graph like the CPU/ memory consumption.
    This would allow to run detailed monitoring on server and workstation.

    The custom statistics counter should only allow numeric values, but including comma-separated (in US dot-separated) values.

    Important:
    Custom fields are for ALL devices. This makes no sense for custom statistics counter!
    It must be possible to define these per device, per group or for all!

    The way how the custom statistics counter works is the same as for the custom field.
    It just runs a powershell script and returns the value. This is written into the counter.
    It would be nice to run the script in very short intervals (e.g. 1x / min). Atera currently only allows an interval of 3min due to the synchronization interval, but maybe the script can run 1x/min and just synchronize each 3 minutes.

    Examples when to use:
    - monitor the memory consumption of a specific process. This is more useful than monitoring the memory of a whole device.
    - monitor amount/ size of files in a specific folder to if this is growing over time
    - monitor if a specific configuration is in place (just return 1 = yes and 0 = no)
    - monitor the amount of currently logged on user on a server. This allows to see the peak time and max user count
    - run regular speedtests for the internet to see if there is an issue during the day (would require comma/ dot values)
    - run interactions with different software products to get their logging into Atera (e.g. amount of error/ action X) for troubleshooting purpose

    Maybe there is an option to even define a threshold (upper/ lower / equal threshold) which then allows further options:
    - trigger a warning / error
    - perform an automatic action from atera (run script/ create ticket)

    This is an improvement idea next to custom fields.
    Custom fields only allow to set a field with a current value but does not keep history data.
    This is useful if you want to have a single value which does not change but it won't help if you want to monitor your system in detail.

    It would be nice to have a custom field which stores historic data and displays this as a graph like the CPU/ memory consumption.
    This would allow to run detailed monitoring on server and workstation.

    The custom statistics counter should only allow numeric values, but… more

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11. Font sizing options in email templates

    Font size options in the email template editor.

    2 votes

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12. Use pictures for ideas and feedback

    It would be great if we could use images to help support our ideas and feedbacks for this platform to help better understand what we are trying to get across.

    3 votes

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13. Access Roles

    Is it really necessary
    to grand full Admin rights
    to change a customer's phone number ?

    I don't want my back-office to play with scripts on devices .. 😲

    3 votes

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14. User deletion

    We have techs leaving and new ones coming in. There is no way for us to simply DELETE old accounts. If we want to keep our users database clean, we need to rename old accounts for new techs. And we've encountered issues with them being able to access those accounts once the user name was changed. There needs to be a way for us to clean-up our own users.

    46 votes

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15. Password Manager

    Provide password management to our clients which can increase the value we offer — deploy and administer a modern password manager across all your clients.

    Allow central management of SSO, multi-factor authentication (MFA), and password-based authentication across client organizations from a single admin console.

    The biggest piece would be to allow Multi-tenant management that makes it simple to administer the password manager for multiple organizations.

    319 votes

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16. Script Relevance and Applicable Device Count

    It would be nice if we could create relevance for scripts, similar to how Intune has detection scripts that determine if a device needs to run a specific script (other tools have this ability as well).
    This avoids us having to run a script on all devices and review the output to determine if a change was needed/made.

    If the script had functionality for relevance/detection, we could quickly look at the script and see how many applicable machines need it and push it to those devices accordingly (no detection added would be applicable to all).
    This is helpful in many ways, including when trying to prove that a certain mitigation is in place (via registry, a file existing, file version, or anything else we need to check/remediate). Giving the detection script as evidence and showing no applicable devices would also help during audits and security reviews.

    I know detection can be written in the script itself... Again though, it's not feasible to review the output for all devices to see what few systems may have needed it ran to begin with and try to report on that.

    It would be nice if we could create relevance for scripts, similar to how Intune has detection scripts that determine if a device needs to run a specific script (other tools have this ability as well).
    This avoids us having to run a script on all devices and review the output to determine if a change was needed/made.

    If the script had functionality for relevance/detection, we could quickly look at the script and see how many applicable machines need it and push it to those devices accordingly (no detection added would be applicable to all).
    This is helpful in many… more

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17. Ability to import a csv file to make a threshold profile

    Being able to import a spreadsheet to make a profile would be very useful and save a lot of time. i.e. with Microsoft's list of "Events to Monitor" (https://learn.microsoft.com/en-us/windows-server/identity/ad-ds/plan/appendix-l--events-to-monitor) or some other well defined list, it would take many hours to add all of them, whereas if it was possible to import a csv or some other format, it could be done much faster.

    2 votes

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18. Aiops

    Is there a roadmap for AIOPs ?

    1 vote

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19. Additional information on why a script failed

    Additional information on why a script failed

    99 votes

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20. script macOS as User

    Hallo und Guten Tag!

    Wir haben unter macOS das Problem das wir Skripte benötigen die auf Benutzer / Angemeldeter Benutzer laufen. Dieses ist sehr wohl unabdingbar bei Automatisierungsaufgaben und Ticketbehebungen. Leider laufen unter macOS über Atera nur Benutzer als System was absolut unzureichend ist. Momentan müssen wir uns auf die Systeme per Splashtop oder Teamviewer aufschalten um diese Aufgaben zu erledigen. Der Mehraufwand ist immens. Dieses sollte eigentlich ein gutes RMM / PSA System können. Wir benutzen bei Atera die Superpower inkl. Copilot. Also nicht die kleinste Variante. Wir bitten um schnelle Lösung.

    ---

    Hello and good day!

    We have a problem on macOS that we need scripts that run on users/logged-in users. This is absolutely essential for automation tasks and ticket resolutions. Unfortunately, on macOS, only users run as a system via Atera, which is completely inadequate. At the moment, we have to connect to the systems via Splashtop or Teamviewer to complete these tasks. The additional work is immense. A good RMM/PSA system should actually be able to do this. We use the Superpower including Copilot on Atera. So not the smallest variant. We ask for a quick solution.

    Hallo und Guten Tag!

    Wir haben unter macOS das Problem das wir Skripte benötigen die auf Benutzer / Angemeldeter Benutzer laufen. Dieses ist sehr wohl unabdingbar bei Automatisierungsaufgaben und Ticketbehebungen. Leider laufen unter macOS über Atera nur Benutzer als System was absolut unzureichend ist. Momentan müssen wir uns auf die Systeme per Splashtop oder Teamviewer aufschalten um diese Aufgaben zu erledigen. Der Mehraufwand ist immens. Dieses sollte eigentlich ein gutes RMM / PSA System können. Wir benutzen bei Atera die Superpower inkl. Copilot. Also nicht die kleinste Variante. Wir bitten um schnelle Lösung.

    ---

    Hello and good day!

    We have a… more

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