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708 results found

  1. Replying to a ticket with status update.

    When replying to ticket please add option to select the status and update the ticket, example: "send and set status to closed"

    11 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Change fonts in ticket

    Possibility to change the fonts at creating the ticket

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Project Ticket

    Project Ticket - separate Tab like Scheduled Tickets.
    This ticket should not be excluded from SLA counting

    247 votes

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    7 comments  ·  Tickets  ·  Admin →
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  4. Timed customer visits

    We would like an option for when one of our technicians are on-site they can select the customer they are visiting and have a timer for how long they are on-site. At the moment we have to create a ticket and manually add a timed entry.

    Ideally this could be done on the app.

    4 votes

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    1 comment  ·  Tickets  ·  Admin →
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  5. Assign multiple technicians to a ticket

    By a community member:
    We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.

    414 votes

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    16 comments  ·  Tickets  ·  Admin →
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  6. Create Ticket without Token

    Create Ticket without Token by using Helpdesk Tool Shortcut in Taskbar

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. Survey

    satisfaction survey in french

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  8. KB article related to ticket

    Show related KB article at creating a ticket

    13 votes

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    0 comments  ·  Tickets  ·  Admin →
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