328 results found
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Logged in user history
Hi there, It would great that historic data is retained for previous users who have logged in, this could be time restricted, ie the last 3 months of active users, but something to allow us to review previous users.
Justin
13 votes -
Agent translation in Italian
It would be nice to have Atera Agent text in other languages (in my case Italian). Curently it's unusable for most of my customers (they don't know english).
I can help with translation if needed.
12 votes -
Delete an agent for offline devices
Setting to automatically delete an Agent from a Customer after it has been offline for a specified period
12 votes -
Remote Access Loopback to Remote Desktop with Autologin with stored Creds
Other RMM/PSA's have the ability to 'remote desktop' in to the machine via a loopback from its remote control app, AND logs in with stored admin credentials. This let's technicians login as admin without needing to know the admin creds.
The same Atera competitor even cycles the admin password automaticly after x time, Making credential security even higher
12 votes -
Device Monitoring Improvements
More details Device monitoring capabilities
12 votes -
12 votes
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A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends
A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends to see if there's a problem with any applications / services using up drive space suddenly.
11 votes -
Deploy local user
When using Kaseya, I was able to deploy a local user (with local admin settings or regular) to workstations as long as the agent was active. This could be extremely useful when a new machine is setup, etc. or if we need to gain access to the machine but don't have a local/domain login.
11 votes -
Silent install on mac devices
We can install the agent silently on Windows devices, this same feature should be available on mac devices
11 votes -
Ability to select multiple Agents from the Folder view
Looks like there's no way to select multiple agents while in Folder View. The check box to the left of the agent is missing..
I.E. if I want to move recently agents from the "Uncategorized" folder to a "Specific Folder" I need to access the agent one by one and change the Agent Relationship or go to All Devices, identify the agents in question and multi-select them to that I can apply the Relationship to all of them at the same time.11 votes -
It would be nice if you could have multiple connection to an agent.
It would be nice to be able to have at least a second connection to an agent when troubleshooting an issue incase you have to bring a second tech into the problem. Currently, if we try to connect a second tech to a session, it just gives us a message stating that a connection is already made to that agent. Agent status would be nice to to see that someone is connected to it and who is connected to it too.
10 votes -
Use Atera servers as monitoring agent
Would be nice to be able to set up an Atera server as the monitoring agent for website for example.
Atera's servers are much more reliable that what we have in house for example. Would be nice to set that up as a monitoring agent10 votes -
Agent install without splashtop
Agent install without splashtop:
The Atera agent will now install with splashtop. I think its good to create a parameter to install without it. Just to give you the choise to choose something else
10 votes -
Internet Bandwidth Speed Test
It would be great if there was a way to have the agent do a internet bandwidth speed test every 4 hours or something, or even a way to run one manually and have it display on the portal for the agent.
10 votes -
MacOS mass deploy through MDM (such as Intune).
I would like to be able to push out a client specific MacOS Atera Agent through an MDM such as Intune. Either through a script or a client specific Atera Agent. We could then push the .pkg through Intune. Right now, it's just a generic .pkg installer and the terminal command option does't appear to work as a script.
10 votes -
Dependent Alerts
I would very much like to setup dependent alerts. In one scenario I might have a WAN device setup as a primary monitor for a site, and all agents (Windows, Mac, TCP, SNMP, HTTP, and Generic) devices that are under that (ie: on the same network) would be dependent on that primary monitor.
This way, when internet connectivity is lost I don't get flooded with alerts from all monitored devices when they're offline or can't be reached.
10 votes -
Add customised Agent download links to the customer portal
It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -
- We setup the customer and add their users
- The user can then login to the customer portal
- On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.
The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from…
10 votes -
Update timeline for devices
You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.
A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got…
10 votes -
Wake Mac machines when for no PC deployments.
Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.
10 votes -
Chat Widget For Websites
I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.
This seems like something that should be fairly easily implemented and I believe that many users would love this feature!
10 votes
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