Settings and activity

873 results found

1. Custom Ticket Activity Status

   40 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Feb 17, 2025

2. Ability to CC someone when you create a ticket

   39 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Feb 17, 2025

3. Windows updates installed with Atera are not synced with local client PC update history

   43 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Feb 17, 2025

4. Tray Icon customisation

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Feb 17, 2025

5. Agent uninstall upon delete

   41 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Feb 17, 2025

6. Ability to split out email into a new ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Feb 17, 2025

7. Approval process workflows

   57 votes

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   8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   
   

   Best regards,

   The Atera Team

   Lionel Marais supported this idea  ·  Feb 17, 2025

8. 2FA Using FIDO Security Keys

   38 votes

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   3 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Feb 17, 2025

9. Software install/uninstall email alert

   41 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Lionel Marais supported this idea  ·  Feb 17, 2025

10. Automation based on technician reply

    44 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025

11. Restrict IP Permissions with subnets or include Geo blocking

    38 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025

12. Ability for End User to Run Scripts from Helpdesk Agent

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025

13. External backup to 3rd party - IMMEDIATE ACTION REQUIRED!

    38 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025

14. Customer Portal / Service portal suggested improvements (consolidated)

    166 votes

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    27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025

15. Automated rules based on Criteria

    43 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025

16. Advanced options in IT automation profiles (scan and reboot window)

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    5 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025

17. Availability monitoring Threshold

    39 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025

18. Color-coded Scheduled tasks dashboard / Calendar

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025

19. Add monitoring events, services, process

    41 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025

20. Add Software Inventory via API

    42 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Lionel Marais supported this idea  ·  Feb 17, 2025