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62 results found

  1. contract

    1 vote

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Daudet Hernandez shared this idea  · 

  2. Include network mapping

    101 votes

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    4 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Daudet Hernandez supported this idea  · 

  3. Create/Upload Visio Map and Link endpoints to Geographic Location

    4 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  4. Ticket queues / Technician groups

    52 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Daudet Hernandez supported this idea  · 

  5. Parent & Child ticket relations

    63 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  6. Project Ticket

    226 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Daudet Hernandez supported this idea  · 

  7. Ticket Checklist

    282 votes

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    17 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  8. Assign multiple technicians to a ticket

    391 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Daudet Hernandez supported this idea  · 

  9. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

    25 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  10. Email technician when they have been @ tagged on an internal note of a ticket

    281 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  11. Allow for customization of columns on ticketing screen

    303 votes

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    40 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  12. Geo lock Access

    19 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  13. External backup to 3rd party - IMMEDIATE ACTION REQUIRED!

    37 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  14. Atera Back up

    62 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  15. Export Potential CVEs in XLS Format

    4 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  16. Possibility to restrict API Access from defined IP List

    3 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  17. Contract Management

    19 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  18. Documentation Management

    1,231 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  19. Shared Threshold Library

    164 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Daudet Hernandez supported this idea  · 

  20. Separate Software & Hardware updates - Add column to show only Driver Updates

    59 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Daudet Hernandez supported this idea  · 
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