Settings and activity

62 results found

1. contract

   1 vote

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   0 comments  ·  Ideas and Feedback » Customers  ·  Edit…  ·  Delete…  ·  Admin →
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   Daudet Hernandez shared this idea  ·  Nov 28, 2024

2. Include network mapping

   106 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Daudet Hernandez supported this idea  ·  Nov 28, 2024

3. Create/Upload Visio Map and Link endpoints to Geographic Location

   4 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Daudet Hernandez supported this idea  ·  Nov 28, 2024

4. Ticket queues / Technician groups

   56 votes

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   13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   
   

   After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

   
   

   The new module allows:

   
   

   • Creating technician groups for better team organization
   • Assigning tickets to groups for efficient workflow
   • Filtering and creating custom ticket queues to manage priorities in the tickets list
   • New ticket automation rules improvement with new triggers, conditions, and actions

   
   

   Some use cases for this new feature are:

   1. Auto-assigning tickets to queues based on conditions
   2. Notifying admins on escalations
   3. Round-robin ticket distribution between group members

   
   

   We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

   
   

   Yakov

   Daudet Hernandez supported this idea  ·  Nov 28, 2024

5. Parent & Child ticket relations

   65 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Daudet Hernandez supported this idea  ·  Nov 28, 2024

6. Project Ticket

   240 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Daudet Hernandez supported this idea  ·  Nov 28, 2024

7. Ticket Checklist

   299 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Daudet Hernandez supported this idea  ·  Nov 28, 2024

8. Assign multiple technicians to a ticket

   401 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Daudet Hernandez supported this idea  ·  Nov 28, 2024

9. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

   30 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Daudet Hernandez supported this idea  ·  Nov 28, 2024

10. Email technician when they have been @ tagged on an internal note of a ticket

    323 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024

11. Allow for customization of columns on ticketing screen

    337 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024

12. Geo lock Access

    21 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024

13. External backup to 3rd party - IMMEDIATE ACTION REQUIRED!

    38 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024

14. Atera Back up

    63 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024

15. Export Potential CVEs in XLS Format

    4 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024

16. Possibility to restrict API Access from defined IP List

    3 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024

17. Contract Management

    20 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024

18. Documentation Management

    1,250 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024

19. Shared Threshold Library

    167 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024

20. Separate Software & Hardware updates - Add column to show only Driver Updates

    65 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Daudet Hernandez supported this idea  ·  Nov 28, 2024