Settings and activity

27 results found

1. Integration with Direct messages systems

   848 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Aug 20, 2025

2. ticket forms by primary contact

   1 vote

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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   IT HelpDesk shared this idea  ·  Aug 20, 2025

3. Auditability and compliance

   69 votes

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   6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   IT HelpDesk commented  ·  May 9, 2025  ·  Edit…  ·  Delete…

   Agent Name Changed activity when manually editing agent name on device page.

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   IT HelpDesk supported this idea  ·  May 9, 2025

4. Ticket Checklist

   308 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   IT HelpDesk supported this idea  ·  Apr 24, 2025

5. Project Ticket

   245 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Apr 24, 2025

6. Network Discovery: Security Audit

   973 votes

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   19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Mar 20, 2025

7. A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff

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   4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   IT HelpDesk commented  ·  Mar 20, 2025  ·  Edit…  ·  Delete…

   Easy Tiger

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8. User deletion

   45 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Mar 20, 2025

9. Install agent with QR code and mobile app

   18 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Feb 19, 2025

10. Scan QR code on the mobile app.

    11 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Feb 19, 2025

11. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    803 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Feb 19, 2025

12. Portal / Form Ticket Template - Improvements (consolidated)

    39 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024
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    IT HelpDesk commented  ·  Dec 4, 2024  ·  Edit…  ·  Delete…

    Some clients require unique data that is not necessarily need by other clients. Creating ticket forms that are customer specific and viewed only to that customer is helpful to customize the workflow to their needs.

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13. Automatically assign ticket to a client

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

14. Ticket Export

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

15. Improve adding Manual Time Entries

    217 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

16. Apple Business Manager

    24 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Jun 11, 2024

17. Task manager

    10 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Jun 11, 2024

18. Employee Onboarding/Offboarding Feature

    871 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Jun 11, 2024

19. Password protect the Atera agent from end-user uninstalls

    1,618 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    IT HelpDesk supported this idea  ·  Jun 11, 2024

20. Dark Mode

    1,905 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team