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61 results found

  1. Patch management

    71 votes

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    5 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Chris Benjamin supported this idea  · 

  2. Powershell & CMD.exe Launch Options

    73 votes

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    9 comments  ·  Ideas and Feedback  ·  Admin →
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    Chris Benjamin supported this idea  · 

  3. Additional information on why a script failed

    98 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Chris Benjamin supported this idea  · 

  4. knowbe4

    36 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Chris Benjamin supported this idea  · 

  5. Ticket queues / Technician groups

    54 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Chris Benjamin supported this idea  · 

  6. Splashtop SOS

    218 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Chris Benjamin supported this idea  · 

  7. Automatically close Alert tickets when resolved

    87 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Chris Benjamin supported this idea  · 

  8. User deletion

    44 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Chris Benjamin supported this idea  · 

  9. HTTP / HTTPs Admin Portals for Devices

    74 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Chris Benjamin supported this idea  · 

  10. Windows update roll back

    119 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Chris Benjamin supported this idea  · 

  11. Dark mode view for the agera app Android and IOS please

    87 votes

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    4 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Chris Benjamin supported this idea  · 

  12. Microsoft Licensing integration

    186 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Chris Benjamin supported this idea  · 

  13. Password Manager

    307 votes

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    5 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Chris Benjamin supported this idea  · 

  14. Update Chocolatey Script to a newer version

    210 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Chris Benjamin supported this idea  · 

  15. Change management

    158 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chris Benjamin supported this idea  · 

  16. Allow for customization of columns on ticketing screen

    324 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chris Benjamin supported this idea  · 

  17. Email technician when they have been @ tagged on an internal note of a ticket

    309 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chris Benjamin supported this idea  · 

  18. Open Knowledge Base Access

    6 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Chris Benjamin supported this idea  · 

  19. Expand the view on the Quick Reply, Help Desk Topics, and Category fields.

    4 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Chris Benjamin supported this idea  · 

  20. Have chat open automatically and not ask for user to accept the chat

    9 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Chris Benjamin supported this idea  · 
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