Settings and activity

66 results found

1. Text Message Alerts

   9 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Chris Benjamin supported this idea  ·  Apr 22, 2025

2. Serial number in device over view should take us to vendor support page with device information

   75 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Chris Benjamin supported this idea  ·  Apr 22, 2025

3. Ticket splitting

   21 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Chris Benjamin supported this idea  ·  Apr 22, 2025

4. Live screenshot of device to see user activity

   422 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Chris Benjamin supported this idea  ·  Apr 22, 2025

5. Deleting comments

   37 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Benjamin supported this idea  ·  Apr 22, 2025

6. splashtop unattended

   3 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Chris Benjamin supported this idea  ·  Apr 22, 2025

7. ticket timer auto stop

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Benjamin supported this idea  ·  Apr 22, 2025

8. Patch management

   79 votes

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   6 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Chris Benjamin supported this idea  ·  Apr 30, 2024

9. Powershell & CMD.exe Launch Options

   75 votes

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   9 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Chris Benjamin supported this idea  ·  Apr 30, 2024

10. Additional information on why a script failed

    99 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Chris Benjamin supported this idea  ·  Apr 30, 2024

11. knowbe4

    42 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Chris Benjamin supported this idea  ·  Apr 30, 2024

12. Ticket queues / Technician groups

    56 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    
    

    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

    
    

    The new module allows:

    
    

    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions

    
    

    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members

    
    

    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

    
    

    Yakov

    Chris Benjamin supported this idea  ·  Apr 30, 2024

13. Splashtop SOS

    223 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Chris Benjamin supported this idea  ·  Apr 30, 2024

14. Automatically close Alert tickets when resolved

    102 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Chris Benjamin supported this idea  ·  Apr 30, 2024

15. User deletion

    45 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Chris Benjamin supported this idea  ·  Apr 30, 2024

16. HTTP / HTTPs Admin Portals for Devices

    77 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Chris Benjamin supported this idea  ·  Apr 30, 2024

17. Windows update roll back

    132 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Chris Benjamin supported this idea  ·  Apr 30, 2024

18. Dark mode view for the agera app Android and IOS please

    92 votes

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    4 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Chris Benjamin supported this idea  ·  Apr 30, 2024

19. Microsoft Licensing integration

    193 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Chris Benjamin supported this idea  ·  Apr 30, 2024

20. Password Manager

    314 votes

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    5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Chris Benjamin supported this idea  ·  Apr 30, 2024