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40 results found

  1. Add Microsoft Defender integration

    359 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Mehran Ajaz supported this idea  · 

  2. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mehran Ajaz supported this idea  · 

  3. Ability to archive retired devices

    318 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Mehran Ajaz supported this idea  · 

  4. Multi-Site Support

    298 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Mehran Ajaz supported this idea  · 

  5. Search bar enhancements

    297 votes

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    17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Mehran Ajaz supported this idea  · 

  6. Assign multiple technicians to a ticket

    407 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mehran Ajaz supported this idea  · 

  7. Revamped Helpdesk Agent

    343 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mehran Ajaz supported this idea  · 

  8. Mobile App Improvements

    746 votes

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    Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Mehran Ajaz supported this idea  · 

  9. Employee Onboarding/Offboarding Feature

    871 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Mehran Ajaz supported this idea  · 

  10. Dark Mode

    1,905 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Mehran Ajaz supported this idea  · 
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    Mehran Ajaz commented  · 

    Is there an update on this?

  11. Alert when agent uninstalled

    1,489 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Mehran Ajaz commented  · 

    Is there an update on this?

    Mehran Ajaz supported this idea  · 

  12. Battery Health Report

    273 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Mehran Ajaz commented  · 

    Is there an update on this?

    Mehran Ajaz supported this idea  · 

  13. Improved Customized Dashboard

    1,565 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Mehran Ajaz commented  · 

    Is there an update on this?

    Mehran Ajaz supported this idea  · 

  14. Allow multiple reply emails from Atera

    78 votes

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    15 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Mehran Ajaz commented  · 

    Is there an update on this?

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    Mehran Ajaz commented  · 

    In Freshservice MSP version of the Helpdesk, i have had the option to setup clients with their own support addresses.

    I can get you screenshots if needed.

    Here is the setup:

    As the MSP, i setup my default support address.
    Then i setup each client that requests their own support address (Incoming & Outgoing). They can then send an internal email and get a reply from an internal email as well.

    This helps with clients that have their own smaller IT Dept that piggyback off the MSP helpdesk for cost savings and in the event of escalation or Out of Office, the MSP technician can take over the ticket if needed.

    Mehran Ajaz supported this idea  · 

  15. Password Manager

    317 votes

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    5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Mehran Ajaz commented  · 

    Is there an update on this?

    Mehran Ajaz supported this idea  · 

  16. regedit

    59 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Mehran Ajaz commented  · 

    Is there an update on this?

    Mehran Ajaz supported this idea  · 

  17. Add ability to remove technicians

    130 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Mehran Ajaz commented  · 

    Is there an update on this?

    Mehran Ajaz supported this idea  · 

  18. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    804 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Mehran Ajaz commented  · 

    Is there an update on this?

    Mehran Ajaz supported this idea  · 

  19. Number of Displays

    92 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Mehran Ajaz commented  · 

    Is there an update on this?

    Mehran Ajaz supported this idea  · 

  20. Password protect the Atera agent from end-user uninstalls

    1,618 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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    Mehran Ajaz commented  · 

    Is there an update on this?

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    Mehran Ajaz commented  · 

    Is there an update on this?

    Mehran Ajaz supported this idea  · 
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