Settings and activity

16 results found

1. Make 'run on offline agents' timeframe customizable for individual profiles

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   6 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Neil Owen commented  ·  Nov 1, 2023  ·  Edit…  ·  Delete…

   We experience this as an issue as we have timed shutdowns for school classrooms. If the PC is off prior to the time, it will shutdown again once switched on - so we have to make the offline agent the absolute minimum time.

   We have now seen that our Windows 10/11 build updates are installing immediately, logging staff out, but this could be helped by delaying the offline agent slightly so it install if the computers were off and making the update automation profile be oput of hours rahter than in hours

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   Neil Owen supported this idea  ·  Nov 1, 2023

2. After work on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. I

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Neil Owen supported this idea  ·  Aug 25, 2023

3. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Neil Owen supported this idea  ·  Aug 25, 2023

4. Free Dashboard Account

   922 votes

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   24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Neil Owen supported this idea  ·  Jul 28, 2023

5. Assign multiple technicians to a ticket

   402 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Neil Owen supported this idea  ·  Jul 19, 2023

6. Change System & Tickets Date Format

   46 votes

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   15 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

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   Neil Owen commented  ·  Jul 19, 2023  ·  Edit…  ·  Delete…

   We would like to use the "Ticket Created" date in our email quick replies - however the date shows in mm/dd/yyyy format rather than dd/mm/yyyy format which we require in the UK. Please could you enable a system wide formatting sytsem for the various layouts people may want for dates based on country (perhaps).

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   Neil Owen supported this idea  ·  Jul 19, 2023

7. Mobile App Improvements

   740 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Neil Owen supported this idea  ·  Mar 22, 2023

8. Ability to attach photos to cases on Mobile app

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Neil Owen supported this idea  ·  Feb 25, 2023

9. Better Granularity of user roles

   21 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Neil Owen supported this idea  ·  Feb 20, 2023

10. Add second 2FA method

    14 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Neil Owen supported this idea  ·  Feb 20, 2023

11. Printer management

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Neil Owen supported this idea  ·  Feb 20, 2023

12. Add ability to remove technicians

    128 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Neil Owen supported this idea  ·  Feb 20, 2023

13. Mobile Device Management

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Neil Owen supported this idea  ·  Feb 20, 2023

14. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Neil Owen supported this idea  ·  Feb 20, 2023

15. Ability to archive retired devices

    309 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Neil Owen supported this idea  ·  Dec 1, 2022

16. Integration with UniFi Cloud

    980 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Neil Owen supported this idea  ·  Dec 1, 2022