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20 results found

  1. Make 'run on offline agents' timeframe customizable for individual profiles

    18 votes

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    4 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Neil Owen commented  · 

    We experience this as an issue as we have timed shutdowns for school classrooms. If the PC is off prior to the time, it will shutdown again once switched on - so we have to make the offline agent the absolute minimum time.

    We have now seen that our Windows 10/11 build updates are installing immediately, logging staff out, but this could be helped by delaying the offline agent slightly so it install if the computers were off and making the update automation profile be oput of hours rahter than in hours

    Neil Owen supported this idea  · 

  2. 'Run on offline agents' frequency

    2 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Neil Owen supported this idea  · 

  3. After work on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. I

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Neil Owen supported this idea  · 

  4. Edit Ticket Notes

    225 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Neil Owen supported this idea  · 

  5. Free Dashboard Account

    584 votes

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    6 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Neil Owen supported this idea  · 

  6. Microsoft Teams

    363 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Neil Owen supported this idea  · 

  7. Assign multiple technicians to a ticket

    371 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Neil Owen supported this idea  · 

  8. Change System & Tickets Date Format

    12 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Neil Owen commented  · 

    We would like to use the "Ticket Created" date in our email quick replies - however the date shows in mm/dd/yyyy format rather than dd/mm/yyyy format which we require in the UK. Please could you enable a system wide formatting sytsem for the various layouts people may want for dates based on country (perhaps).

    Neil Owen supported this idea  · 

  9. Mobile App Improvements

    682 votes

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    Planned  ·  35 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Neil Owen supported this idea  · 

  10. Ability to attach photos to cases on Mobile app

    18 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Neil Owen supported this idea  · 

  11. Better Granularity of user roles

    18 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Neil Owen supported this idea  · 

  12. Add second 2FA method

    11 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Neil Owen supported this idea  · 

  13. Printer management

    131 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Neil Owen supported this idea  · 

  14. Delete Technicians

    68 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Neil Owen supported this idea  · 

  15. Mobile Device Management

    2,196 votes

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    85 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Neil Owen supported this idea  · 

  16. alert when agent uninstalled

    1,304 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Neil Owen supported this idea  · 

  17. Add last reboot time as threshold

    606 votes

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    7 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Neil Owen supported this idea  · 

  18. Dashboard without sign-in

    48 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Neil Owen supported this idea  · 

  19. Ability to archive retired devices

    287 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Neil Owen supported this idea  · 

  20. Integration with UniFi Cloud

    875 votes

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    21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Neil Owen supported this idea  ·