Settings and activity

43 results found

1. Network documentation and diagrams section

   83 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Michael Mixon supported this idea  ·  Nov 5, 2024

2. Ability to preview ticket attachment in browser + on ticket view

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael Mixon supported this idea  ·  Nov 5, 2024

3. desktop thumbnail preview image

   9 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Michael Mixon supported this idea  ·  Nov 5, 2024

4. file transfer

   17 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  Dor N. responded

   Nice! The feature you requested is being
   reviewed by our product team. We’ll keep an
   eye on the number of votes, and let you know if
   a decision is reached to implement. Thank you
   for being a partner in our process!

   Michael Mixon supported this idea  ·  Nov 5, 2024

5. Inline picture viewer

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Michael Mixon supported this idea  ·  Nov 5, 2024

6. merging tickets

   51 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael Mixon supported this idea  ·  Jun 6, 2024

7. Office license type

   439 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

   Michael Mixon supported this idea  ·  Jun 6, 2024

8. Live screenshot of device to see user activity

   383 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Michael Mixon supported this idea  ·  Jun 6, 2024

9. Allow for customization of columns on ticketing screen

   303 votes

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   40 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael Mixon supported this idea  ·  Jun 6, 2024

10. Email technician when they have been @ tagged on an internal note of a ticket

    281 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael Mixon supported this idea  ·  Jun 6, 2024

11. Ubiquiti Integration

    858 votes

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    6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Michael Mixon commented  ·  Jun 6, 2024  ·  Edit…  ·  Delete…

    This would be amazing, all of our managed clients use Ubiquiti

    Save Submitting...
    Michael Mixon supported this idea  ·  Apr 24, 2024

12. calendar dashboard

    38 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Mixon supported this idea  ·  Jun 6, 2024

13. Chrombook remote support

    29 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Mixon supported this idea  ·  May 13, 2024

14. Improved Billing

    274 votes

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    Under Review  ·  51 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Michael Mixon supported this idea  ·  Apr 24, 2024

15. Notify when device is back online

    297 votes

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    8 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Mixon supported this idea  ·  Apr 24, 2024

16. Multi-Site Support

    290 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Michael Mixon supported this idea  ·  Apr 24, 2024

17. White label mobile app for your customers

    376 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Michael Mixon supported this idea  ·  Apr 24, 2024

18. Mobile App Improvements

    715 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Michael Mixon supported this idea  ·  Apr 24, 2024

19. Employee Onboarding/Offboarding Feature

    845 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Michael Mixon supported this idea  ·  Apr 24, 2024

20. Documentation Management

    1,231 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Michael Mixon supported this idea  ·  Apr 24, 2024