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38 results found

  1. Network documentation and diagrams section

    87 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Michael Mixon supported this idea  · 

  2. desktop thumbnail preview image

    9 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael Mixon supported this idea  · 

  3. file transfer

    19 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Michael Mixon supported this idea  · 

  4. merging tickets

    63 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Mixon supported this idea  · 

  5. Office license type

    479 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Michael Mixon supported this idea  · 

  6. Live screenshot of device to see user activity

    435 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Michael Mixon supported this idea  · 

  7. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Mixon supported this idea  · 

  8. Email technician when they have been @ tagged on an internal note of a ticket

    330 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Mixon supported this idea  · 

  9. Ubiquiti Integration

    956 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    An error occurred while saving the comment
    Michael Mixon commented  · 

    This would be amazing, all of our managed clients use Ubiquiti

    Michael Mixon supported this idea  · 

  10. Color-coded Scheduled tasks dashboard / Calendar

    39 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Michael Mixon supported this idea  · 

  11. Chrombook remote support

    30 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Michael Mixon supported this idea  · 

  12. Improved Billing

    279 votes

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    52 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Michael Mixon supported this idea  · 

  13. Notify when device is back online

    381 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Michael Mixon supported this idea  · 

  14. Multi-Site Support

    298 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Michael Mixon supported this idea  · 

  15. White label mobile app for your customers

    389 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Michael Mixon supported this idea  · 

  16. Mobile App Improvements

    747 votes

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    Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Mixon supported this idea  · 

  17. Employee Onboarding/Offboarding Feature

    874 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Mixon supported this idea  · 

  18. Documentation Management

    1,256 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Mixon supported this idea  · 

  19. Office 365 Integration

    1,588 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Michael Mixon supported this idea  · 

  20. Mobile Device Management

    2,305 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team

    Michael Mixon supported this idea  · 
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