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Settings and activity

43 results found

  1. Network documentation and diagrams section

    85 votes
    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  2. Ability to preview ticket attachment in browser + on ticket view

    5 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  3. desktop thumbnail preview image

    9 votes
    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  4. file transfer

    18 votes
    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

    Michael Mixon supported this idea  · 

  5. Inline picture viewer

    7 votes
    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  6. merging tickets

    59 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  7. Office license type

    454 votes
    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Michael Mixon supported this idea  · 

  8. Live screenshot of device to see user activity

    401 votes
    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Mixon supported this idea  · 

  9. Allow for customization of columns on ticketing screen

    321 votes
    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  10. Email technician when they have been @ tagged on an internal note of a ticket

    305 votes
    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  11. Ubiquiti Integration

    901 votes
    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Michael Mixon commented  · 

    This would be amazing, all of our managed clients use Ubiquiti

    Michael Mixon supported this idea  · 

  12. calendar dashboard

    39 votes
    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Mixon supported this idea  · 

  13. Chrombook remote support

    30 votes
    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Mixon supported this idea  · 

  14. Improved Billing

    276 votes
    Under Review  ·  51 comments  ·  Ideas and Feedback » Billing  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  15. Notify when device is back online

    299 votes
    8 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Mixon supported this idea  · 

  16. Multi-Site Support

    294 votes
    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  17. White label mobile app for your customers

    384 votes
    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  18. Mobile App Improvements

    722 votes
    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  19. Employee Onboarding/Offboarding Feature

    855 votes
    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 

  20. Documentation Management

    1,240 votes
    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
    How important is this to you?
    Michael Mixon supported this idea  · 
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