Settings and activity

44 results found

1. Allow a custom field to show on the ticket list page

   12 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Support Beuth IT Service supported this idea  ·  April 15, 2024

2. WhatsApp Integration

   21 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  April 02, 2024

3. Multi-tenant customer management

   10 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  March 12, 2024

4. Warranty Information Collection

   471 votes

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   6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Support Beuth IT Service supported this idea  ·  March 12, 2024

5. Integration with UniFi Cloud

   870 votes

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   21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Support Beuth IT Service supported this idea  ·  March 12, 2024

6. Network Discovery: Security Audit

   924 votes

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   Under Review  ·  18 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  March 12, 2024

7. MS Office Updates

   536 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Support Beuth IT Service supported this idea  ·  March 12, 2024

8. Hardware inventory

   414 votes

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   5 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  March 12, 2024

9. Ubiquiti Integration

   616 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  March 12, 2024

10. Network documentation and diagrams section

    78 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  March 12, 2024

11. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    161 votes

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    26 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support Beuth IT Service supported this idea  ·  March 12, 2024

12. alert when agent uninstalled

    1,295 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Support Beuth IT Service supported this idea  ·  July 06, 2023

13. Ping Probe: Detecting Network / Internet Stability

    1 vote

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    0 comments  ·  Ideas and Feedback » Devices  ·  Edit…  ·  Delete…  ·  Admin →
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    Support Beuth IT Service shared this idea  ·  July 06, 2023

14. Integrate Whatsapp for messaging with client's on tickets would be great

    22 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  February 16, 2023

15. Synology Active Backup Monitoring

    354 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  February 13, 2023

16. password generator

    65 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support Beuth IT Service supported this idea  ·  February 13, 2023

17. Wake on Lan automation

    106 votes

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    9 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support Beuth IT Service supported this idea  ·  February 13, 2023

18. Hypervisor monitoring and management

    118 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support Beuth IT Service supported this idea  ·  February 13, 2023

19. Alert when an agent comes back online

    104 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  February 13, 2023

20. Uninstall software installed by Chocolatey

    208 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support Beuth IT Service supported this idea  ·  February 13, 2023