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  1. 14 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Jens Klar commented  · 

    When tickets are created by a customer contact and an agent is assigned, all of the contact's other tickets will have their agent changed. There are contacts who use multiple devices. Therefore, this should be adjusted immediately. Because that's just too cumbersome. At the moment it's better if I don't assign an agent to the ticket.

    Jens Klar supported this idea  · 
  2. 119 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jens Klar supported this idea  · 
  3. 357 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Jens Klar commented  · 

    Hello, I have 3 scripts for Adaptec, LSI and Intel RAID. The tests so far have been quite successful. These check the status of the RAID, temperature and drives. Unfortunately I don't know how I can get Atera to report an alarm if there is an error. If anyone here is fit in the topic, he is welcome to contact me for exchange. Tried to upload the scripts to Atera but got blocked for no reason.

    Jens Klar supported this idea  · 
  4. 1,195 votes

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    Jens Klar supported this idea  · 
  5. 118 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jens Klar supported this idea  · 
  6. 379 votes

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    Jens Klar supported this idea  · 
  7. 281 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jens Klar supported this idea  · 
  8. 303 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jens Klar supported this idea  · 
  9. 325 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jens Klar supported this idea  · 
  10. 1,532 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Jens Klar supported this idea  · 
  11. 1,509 votes

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    Jens Klar supported this idea  · 
  12. 2,191 votes

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    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Jens Klar supported this idea  · 
  13. 205 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jens Klar supported this idea  · 
  14. 258 votes

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    Jens Klar supported this idea  · 
  15. 370 votes

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    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Jens Klar supported this idea  · 
  16. 48 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jens Klar supported this idea  · 
  17. 209 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jens Klar supported this idea  · 
  18. 360 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jens Klar supported this idea  ·