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52 results found

  1. Documentation Management

    1,252 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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  2. SNMP: MIB import instead of manual OID typing

    1,030 votes

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    23 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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  3. Webroot license sync or storage in Atera

    77 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Michael Cain commented  · 

    Oh yeah, the Webroot key needs to be populated/selectable from the customer's password list. That's why the password list exists.

  4. Edit Ticket Notes

    249 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Cain commented  · 

    Yes please! Being able to edit ticket notes would be fabulous.
    Like others have suggested, being able to edit would help streamline the history. But I need it to correct mistakes and keep the ticket history accurate.

  5. Automated rules based on Criteria

    40 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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  6. Integration with UniFi Cloud

    986 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Michael Cain commented  · 

    Be able to trace connectivity history on a device.

    Was it wired or wirelessly connected?
    To which switch port or access point?

  7. Create a Vendor Module

    13 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Michael Cain supported this idea  · 
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    Michael Cain commented  · 

    I'm an in-house IT department so the MSP/client contract isn't useful in my situation.

    Back when I used an MSP I had them manage some of my vendors for example printer & copiers maintenance.

    Atera could use a more generalized, flexible contract management capability for vendors and suppliers.

  8. Security and Compliance Scan

    140 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael Cain supported this idea  · 

  9. Ability to archive retired devices

    310 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Michael Cain supported this idea  · 

  10. Warranty Information Collection

    520 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael Cain supported this idea  · 

  11. Password protect the Atera agent from end-user uninstalls

    1,611 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Michael Cain supported this idea  · 

  12. Improved Customized Dashboard

    1,562 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Michael Cain commented  · 

    I'm an in-house IT department and have no need for billing and invoicing. Being able to customize the UI would allow me to reprioritize the UI and focus.

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