Settings and activity

45 results found

1. Ticket Category Automation

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Frappier shared this idea  ·  May 31, 2023

2. Free Dashboard Account

   920 votes

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   24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Brian Frappier supported this idea  ·  May 31, 2023
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   Brian Frappier commented  ·  Feb 7, 2023  ·  Edit…  ·  Delete…

   Adding my name to this - would love to be able to set up a custom dashboard that's usable without logging in.

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3. Office license type

   466 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Brian Frappier supported this idea  ·  May 31, 2023

4. Alert when agent uninstalled

   1,482 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Brian Frappier supported this idea  ·  May 31, 2023

5. Assign multiple technicians to a ticket

   402 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Frappier commented  ·  Feb 7, 2023  ·  Edit…  ·  Delete…

   Throwing my hat in the ring here too - yes please.

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   Brian Frappier supported this idea  ·  Feb 7, 2023

6. Ticket Checklist

   299 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brian Frappier supported this idea  ·  Feb 7, 2023

7. Show when another engineer is in a ticket

   11 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Brian Frappier supported this idea  ·  Feb 7, 2023

8. Ticketing Dashboard for display

   27 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Brian Frappier supported this idea  ·  Feb 7, 2023

9. We want use WINGET

   30 votes

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   9 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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   Brian Frappier commented  ·  Feb 7, 2023  ·  Edit…  ·  Delete…

   Seconding (thirding? 6thing?) winget.

   Just saw on a webinar that Atera is going to have custom repositories - should be easy enough to add winget before then!

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   Brian Frappier supported this idea  ·  Feb 7, 2023

10. Close Tickets - No notification

    11 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Frappier commented  ·  Jan 10, 2023  ·  Edit…  ·  Delete…

    FWIW I agree this should be baked in, but Atera does have a helpdesk article on making a "silent" ticket. Basically some minor rule changes, this will accomplish what you are looking for.

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11. Multiple Ticket Boards

    20 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Jan 10, 2023

12. Mileage tracking

    32 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Jan 10, 2023

13. 3cx Ticket Integration.

    23 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Jan 10, 2023

14. Merge Agents

    166 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

15. Security and Compliance Scan

    139 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

16. Complex rules for alerts generation

    179 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

17. Notify when device is back online

    308 votes

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    8 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

18. Remote Support from Linux

    148 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

19. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022

20. Mobile App Improvements

    739 votes

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    Planned  ·  38 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Brian Frappier supported this idea  ·  Nov 3, 2022