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146 results found
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475 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Jesse Wulf
supported this idea
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219 votesJesse Wulf
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71 votesJesse Wulf
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48 votesJesse Wulf
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26 votesJesse Wulf
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51 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Jesse Wulf
supported this idea
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209 votesJesse Wulf
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218 votes
An error occurred while saving the comment Jesse Wulf
supported this idea
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32 votes
An error occurred while saving the comment Jesse Wulf
commented
With the integration of AI, and the cost, I have a hard time understanding how this is not built in functionality. My expectation in a ticket system is to track progress, track time and most importantly, use that data to make my life easier the next time I run into the same issue. Currently, Atera cannot search and find anything in previous tickets. All that data sitting there... useless.
Jesse Wulf
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175 votesJesse Wulf
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65 votesJesse Wulf
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431 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Jesse Wulf
supported this idea
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68 votesJesse Wulf
supported this idea
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58 votesJesse Wulf
supported this idea
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233 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Jesse Wulf
supported this idea
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23 votesJesse Wulf
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18 votesJesse Wulf
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41 votesJesse Wulf
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95 votesJesse Wulf
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1,905 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Jesse Wulf
supported this idea
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I would like to see the internal notes have a place to add time. I work my tickets through internal and external notes. I should be able to add my time right to the notes. Having the time entries with separate notes in a separate section causes me to have to double enter.
You could then remove the time entry screen. It is not efficient to have to click the ticket, click the time entry, then click on each note to see what it says... but it has to be there to pull to the timesheet.
At the very least, allow time to be added to an internal note and have the note and time automatically copied to the time entries section for reporting.