Settings and activity

63 results found

1. Status Selection on Ticket Creation (Dashboard)

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Ramiro Del Rio shared this idea  ·  Jun 16, 2026

2. Custom Ticket Activity Status

   46 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Jun 16, 2026

3. Auto-assign tickets with initial reply

   67 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Jun 16, 2026

4. Emails to other than the requester

   70 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Jun 16, 2026

5. Atera Back up

   66 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Apr 21, 2026

6. Show printer details in the Agent page on Atera

   15 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Apr 21, 2026

7. Password protect the Atera agent from end-user uninstalls

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Ramiro Del Rio supported this idea  ·  Apr 21, 2026

8. For the "Atera Agent uninstall prevention" add an "Uninstallation Code" to Prevent Local Admins from Removing Agent

   34 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Apr 21, 2026

9. Need a better way to uninstall Atera agent remotely

   23 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Apr 21, 2026

10. Sort or filter by tag.

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Ramiro Del Rio shared this idea  ·  Mar 10, 2026

11. Request for Robust Agent Self-Upgrade Mechanism

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Feb 26, 2026

12. Assign Ticket based on devices and not agents

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 15, 2026

13. Assigning devices to a ticket instead of a contact

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 15, 2026

14. New Ticket to Open in a New Tab

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 15, 2026

15. Ability to assign a device to a ticket regardless of contact

    28 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 15, 2026

16. ability to assign one contact to more than one customer

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Dec 10, 2025

17. Customer Contact

    81 votes

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    6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Dec 10, 2025

18. A means to handle separate locations

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Dec 10, 2025

19. Multi-Site Support

    413 votes

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    35 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Dec 10, 2025

20. Integrate with a PCI / Compliance scanning tool which will scan devices for sensitive info.

    34 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025