Settings and activity

50 results found

1. ability to assign one contact to more than one customer

   3 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Dec 10, 2025

2. Customer Contact

   77 votes

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   5 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Dec 10, 2025

3. A means to handle separate locations

   28 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Dec 10, 2025

4. How to setup customer with multiple locations?. Customer with sub account?

   15 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Dec 10, 2025

5. Integrate with a PCI / Compliance scanning tool which will scan devices for sensitive info.

   34 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

6. Reply to tickets via email

   99 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

7. Send system information with Helpdesk Agent support tickets

   272 votes

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   6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

8. faster online

   23 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

9. Tray Icon customisation

   40 votes

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

10. Automatically close Alert tickets when resolved

    209 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

11. Ticket Checklist

    308 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

12. Customer Portal / Service portal suggested improvements (consolidated)

    166 votes

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    27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

13. ticket timer auto stop

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

14. Save Public Reply Without Emailing

    14 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

15. Mobile App Improvements

    746 votes

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    Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jun 23, 2025

16. Documentation Management

    1,256 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jun 23, 2025

17. Implement WSUS

    5 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jun 9, 2025

18. When using Configuration Policy, Windows Update. Wake computers to restart

    4 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Apr 8, 2025

19. Windows Updates

    15 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Apr 8, 2025

20. windows update bandwidth

    5 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Apr 8, 2025