Settings and activity

54 results found

1. Sort or filter by tag.

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Ramiro Del Rio shared this idea  ·  Mar 10, 2026

2. Request for Robust Agent Self-Upgrade Mechanism

   56 votes

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Feb 26, 2026

3. Assign Ticket based on devices and not agents

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Jan 15, 2026

4. Assigning devices to a ticket instead of a contact

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Jan 15, 2026

5. New Ticket to Open in a New Tab

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Jan 15, 2026

6. Ability to assign a device to a ticket regardless of contact

   28 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Jan 15, 2026

7. ability to assign one contact to more than one customer

   3 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Dec 10, 2025

8. Customer Contact

   79 votes

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   6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Dec 10, 2025

9. A means to handle separate locations

   28 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Dec 10, 2025

10. Multi-Site Support

    411 votes

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    35 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Dec 10, 2025

11. Integrate with a PCI / Compliance scanning tool which will scan devices for sensitive info.

    34 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

12. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

13. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

14. faster online

    24 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

15. Tray Icon customisation

    41 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

16. Automatically close Alert tickets when resolved

    211 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

17. Ticket Checklist

    317 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

18. Customer Portal / Service portal suggested improvements (consolidated)

    166 votes

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    27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

19. ticket timer auto stop

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

20. Save Public Reply Without Emailing

    14 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025