Settings and activity

47 results found

1. Integrate with a PCI / Compliance scanning tool which will scan devices for sensitive info.

   34 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

2. Reply to tickets via email

   99 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

3. Send system information with Helpdesk Agent support tickets

   272 votes

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   6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

4. faster online

   23 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

5. Tray Icon customisation

   39 votes

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

6. Automatically close Alert tickets when resolved

   205 votes

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   15 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

7. Ticket Checklist

   308 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

8. Customer Portal / Service portal suggested improvements (consolidated)

   161 votes

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   25 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

9. ticket timer auto stop

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ramiro Del Rio supported this idea  ·  Nov 5, 2025

10. Save Public Reply Without Emailing

    14 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Nov 5, 2025

11. Mobile App Improvements

    744 votes

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    Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jun 23, 2025

12. Documentation Management

    1,253 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jun 23, 2025

13. Implement WSUS

    5 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jun 9, 2025

14. When using Configuration Policy, Windows Update. Wake computers to restart

    4 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Apr 8, 2025

15. Windows Updates

    15 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Apr 8, 2025

16. windows update bandwidth

    5 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Apr 8, 2025

17. Splashtop SOS

    224 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

18. Battery Health Report

    273 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

19. Ability to archive retired devices

    316 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Ramiro Del Rio supported this idea  ·  Jan 20, 2025

20. Need a report to tell me which devices for a customer are eligable for Windows 11

    424 votes

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    18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Ramiro Del Rio supported this idea  ·  Jan 20, 2025