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15 results found

  1. Better API Lookups

    17 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Peter Cooke commented  · 

    Atera has a contact search on telephone number - but not on the customer.
    Come on Atera - this could be such an easy fix for the API
    We would like to page pop when a customer calls in, rather than just a contact, most businesses will ring from the central number rather than a Direct Dial - so a contact search is useless

    Peter Cooke supported this idea  · 

  2. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Peter Cooke supported this idea  · 

  3. create ticket with remote connect to customer computer

    8 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Peter Cooke supported this idea  · 

  4. Customize sent from address for emails

    62 votes

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    8 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Peter Cooke supported this idea  · 

  5. Ability to push commands to offline agents. (Schedule restart ......)

    18 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Peter Cooke supported this idea  · 

  6. Webhooks Integration

    64 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  7. Integration with Direct messages systems

    840 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Peter Cooke supported this idea  · 

  8. Devices Tab

    102 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Peter Cooke supported this idea  · 

  9. Mobile App Improvements

    740 votes

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    Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Peter Cooke supported this idea  · 

  10. Complex rules for alerts generation

    179 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Peter Cooke supported this idea  · 

  11. White label mobile app for your customers

    385 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Peter Cooke supported this idea  · 

  12. Office 365 Integration

    1,571 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Peter Cooke supported this idea  · 

  13. Please add a search to the event viewer screen

    56 votes

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    3 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Peter Cooke supported this idea  · 

  14. Password protect the Atera agent from end-user uninstalls

    1,610 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Peter Cooke supported this idea  · 

  15. Merge Agents

    166 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Peter Cooke supported this idea  ·