Settings and activity

14 results found

1. Better API Lookups

   17 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Peter Cooke commented  ·  Sep 5, 2023  ·  Edit…  ·  Delete…

   Atera has a contact search on telephone number - but not on the customer.
   Come on Atera - this could be such an easy fix for the API
   We would like to page pop when a customer calls in, rather than just a contact, most businesses will ring from the central number rather than a Direct Dial - so a contact search is useless

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   Peter Cooke supported this idea  ·  Sep 5, 2023

2. Alert when agent uninstalled

   1,489 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Peter Cooke supported this idea  ·  Jul 14, 2023

3. create ticket with remote connect to customer computer

   8 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Peter Cooke supported this idea  ·  Jul 14, 2023

4. Allow multiple reply emails from Atera

   79 votes

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   17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Pubic Roadmap.

   Best regards,

   The Atera Team

   
   

   Peter Cooke supported this idea  ·  Jul 21, 2022

5. Ability to push commands to offline agents. (Schedule restart ......)

   18 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Peter Cooke supported this idea  ·  Oct 26, 2021

6. Integration with Direct messages systems

   848 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Peter Cooke supported this idea  ·  Oct 26, 2021

7. Devices Tab

   102 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Peter Cooke supported this idea  ·  Aug 24, 2021

8. Mobile App Improvements

   747 votes

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   Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Peter Cooke supported this idea  ·  Aug 24, 2021

9. Complex rules for alerts generation

   179 votes

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   9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Peter Cooke supported this idea  ·  Aug 24, 2021

10. White label mobile app for your customers

    389 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Peter Cooke supported this idea  ·  Aug 24, 2021

11. Office 365 Integration

    1,587 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Peter Cooke supported this idea  ·  Aug 24, 2021

12. Please add a search to the event viewer screen

    57 votes

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    3 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Peter Cooke supported this idea  ·  Aug 24, 2021

13. Password protect the Atera agent from end-user uninstalls

    1,618 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Peter Cooke supported this idea  ·  Aug 24, 2021

14. Merge Agents

    172 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Peter Cooke supported this idea  ·  Aug 24, 2021