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37 results found

  1. Automatically stop the timer when a ticket is set to closed/resolved, even when re accessed

    8 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  2. Allow CC for Tickets created from the Portal

    41 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Jeremiah Lydia shared this idea  · 

  3. Replying to a ticket with status update.

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  4. Please change the behaviour of copied text.

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  5. Edit Ticket Notes

    297 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jeremiah Lydia supported this idea  · 
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    Jeremiah Lydia commented  · 

    This is absolutely necessary. There are "those" under the pretense of covering their butts, will include every single email on the thread into their reply. We need to be able to clean this up so that only the relevant reply is shown.

  6. Bulk On-Demand Software Inventory update / Software Inventory needs to show accurate information

    74 votes

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    14 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We have consolidated similar ideas into this thread: http://atera.uservoice.com/forums/936306/suggestions/44003652


    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team

    Jeremiah Lydia supported this idea  · 

  7. Mobile Device Management

    2,314 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team

    Jeremiah Lydia supported this idea  · 

  8. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  9. Password protect the Atera agent from end-user uninstalls

    1,630 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Jeremiah Lydia supported this idea  · 
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    Jeremiah Lydia commented  · 

    Another option would be to allow us to set a 4-digit code that has to be entered in order to uninstall, similar to other RMMs.

  10. Remote Support from Linux

    149 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  11. Fix recent processes report for software uninstalls showing as completed for an offline machine

    11 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  12. Mobile App Improvements

    754 votes

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    41 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  13. Advanced IP Address Info (consolidated)

    174 votes

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    16 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  14. Show Idle Devices

    55 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  15. Better alerts for newly installed programs

    96 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  16. Cannot edit the file type of a script

    23 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Jeremiah Lydia supported this idea  · 

  17. Closed and Resolved Ticket on the Customer Portal

    56 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Jeremiah Lydia shared this idea  · 
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