Settings and activity

39 results found

1. Automatically close tickets upon resolved alerts

   81 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jeremiah Lydia supported this idea  ·  Aug 30, 2021

2. Automatically stop the timer when a ticket is set to closed/resolved, even when re accessed

   8 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jeremiah Lydia supported this idea  ·  Aug 24, 2021

3. Allow CC for Tickets created from the Portal

   40 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Jeremiah Lydia shared this idea  ·  Aug 24, 2021

4. Replying to a ticket with status update.

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jeremiah Lydia supported this idea  ·  Aug 20, 2021

5. Please change the behaviour of copied text.

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jeremiah Lydia supported this idea  ·  Aug 20, 2021

6. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jeremiah Lydia supported this idea  ·  Aug 20, 2021
   An error occurred while saving the comment
   Jeremiah Lydia commented  ·  Aug 20, 2021  ·  Edit…  ·  Delete…

   This is absolutely necessary. There are "those" under the pretense of covering their butts, will include every single email on the thread into their reply. We need to be able to clean this up so that only the relevant reply is shown.

   Save Submitting...

7. Software Inventory needs to show accurate information

   43 votes

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   3 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Jeremiah Lydia supported this idea  ·  Aug 20, 2021

8. Mobile Device Management

   2,297 votes

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   
   

   Best regards,

   The Atera Team

   
   

   Jeremiah Lydia supported this idea  ·  Aug 20, 2021

9. Improved Customized Dashboard

   1,563 votes

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   50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Jeremiah Lydia supported this idea  ·  Aug 20, 2021

10. Password protect the Atera agent from end-user uninstalls

    1,613 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Jeremiah Lydia supported this idea  ·  Aug 20, 2021
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    Jeremiah Lydia commented  ·  Aug 20, 2021  ·  Edit…  ·  Delete…

    Another option would be to allow us to set a 4-digit code that has to be entered in order to uninstall, similar to other RMMs.

    Save Submitting...

11. Remote Support from Linux

    148 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Jeremiah Lydia supported this idea  ·  Aug 20, 2021

12. Fix recent processes report for software uninstalls showing as completed for an offline machine

    10 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Jeremiah Lydia supported this idea  ·  Aug 17, 2021

13. Mobile App Improvements

    742 votes

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    Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Jeremiah Lydia supported this idea  ·  Aug 17, 2021

14. Show Idle Devices

    55 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Jeremiah Lydia supported this idea  ·  Aug 17, 2021

15. Better alerts for newly installed programs

    95 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Jeremiah Lydia supported this idea  ·  Aug 17, 2021

16. PDF Preview Window

    163 votes

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    9 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Jeremiah Lydia supported this idea  ·  Aug 17, 2021

17. Cannot edit the file type of a script

    23 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jeremiah Lydia supported this idea  ·  Aug 17, 2021

18. Closed and Resolved Ticket on the Customer Portal

    54 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Jeremiah Lydia shared this idea  ·  Aug 17, 2021

19. Search bar enhancements

    295 votes

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    Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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