Settings and activity

66 results found

1. Ai Ticket Summary includes Time on tickers

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Robert Folbigg shared this idea  ·  Jun 9, 2023

2. Free Dashboard Account

   967 votes

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   32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Jun 9, 2023

3. CyberDrain Improved Partner Portal

   11 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Robert Folbigg shared this idea  ·  Jun 9, 2023

4. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

   822 votes

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   41 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Robert Folbigg commented  ·  May 11, 2023  ·  Edit…  ·  Delete…

   It would be nice if we had the ability to generate a label report from a ticket. This would be useful to label customer items that have been returned to the workshop for repair so we don't loose track of who owns each item.

   Ideally the report would list the customer contact information, ticket description and have a QR code that takes you directly to the ticket when scanned.

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   Robert Folbigg supported this idea  ·  May 11, 2023

5. Install over Intune

   23 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Apr 1, 2023

6. Customer facing App

   55 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Mar 7, 2023

7. 3cx integration

   212 votes

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   8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Mar 7, 2023

8. Password protect the Atera agent from end-user uninstalls

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   1,648 votes

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   31 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Robert Folbigg supported this idea  ·  Mar 7, 2023

9. Device check in missed notifications.

   3 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Robert Folbigg shared this idea  ·  Mar 7, 2023

10. Alert when agent uninstalled

    1,498 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Mar 7, 2023

11. Integration with UniFi Cloud

    1,008 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Mar 17, 2022

12. Integration with Direct messages systems

    855 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Jun 9, 2023
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    Robert Folbigg commented  ·  Oct 4, 2021  ·  Edit…  ·  Delete…

    3CX Integration would be ideal - 3CX is a multi-channel unified communications platform with the ability to pullchat into the call center queues. The ideal intgration would allow these chats to also flow through into Atera tickets
    

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13. client notes

    35 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Robert Folbigg shared this idea  ·  Sep 1, 2021

14. Office 365 Integration

    1,593 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 29, 2021

15. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 29, 2021

16. Mobile Device Management

    2,318 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    Robert Folbigg supported this idea  ·  Aug 29, 2021

17. WFH enabled devices on Invoices

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    1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

18. Add sign customer box to ticket Email

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

19. Project Ticket

    248 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021

20. Edit Ticket Notes

    299 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Robert Folbigg supported this idea  ·  Aug 23, 2021