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164 results found
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432 votes
Luke Slark | Tech B
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867 votesLuke Slark | Tech B
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434 votes
Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.
Luke Slark | Tech B
supported this idea
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1,426 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Luke Slark | Tech B
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12 votesLuke Slark | Tech B
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19 votesLuke Slark | Tech B
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204 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Luke Slark | Tech B
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31 votesLuke Slark | Tech B
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31 votesLuke Slark | Tech B
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274 votes
An error occurred while saving the comment Luke Slark | Tech B
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29 votesLuke Slark | Tech B
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25 votesLuke Slark | Tech B
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2 votesLuke Slark | Tech B
shared this idea
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67 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Luke Slark | Tech B
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1 voteLuke Slark | Tech B
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26 votesLuke Slark | Tech B
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161 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Luke Slark | Tech B
supported this idea
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160 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Luke Slark | Tech B
supported this idea
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127 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Luke Slark | Tech B
supported this idea
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343 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Luke Slark | Tech B
supported this idea
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It is critical that we need the ability to pull note/descriptions from our contracts or tickets when generating single and batch invoices.
With our monthly occuring contracts we have notes/descriptions that explains to the customer the breakdown of licensing per user, and device support plan breakdowns so our clients can see exaclty what they pay for when it comes round to doing internal audits to reduce costs etc..
When and engineer resolves tickets, we include a description of the fix in a time entry so that the customer knows the work carried out and what they are paying for, currnetly on an invoice, a description cannot be included, so the customer just recives an invoice with the product in our case 'Labour', how many hours and total charge.
This isnt helpful when a customer wants to know what was carried out and what they are paying for. We are then having to go back through tickets look at the time entry and explain to the customer the work we carried out.