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161 results found
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942 votes
Luke Slark | Tech B
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471 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Luke Slark | Tech B
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1,486 votesLuke Slark | Tech B
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13 votesLuke Slark | Tech B
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24 votesLuke Slark | Tech B
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223 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Luke Slark | Tech B
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33 votesLuke Slark | Tech B
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32 votesLuke Slark | Tech B
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279 votes
An error occurred while saving the comment Luke Slark | Tech B
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31 votesLuke Slark | Tech B
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26 votesLuke Slark | Tech B
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2 votesLuke Slark | Tech B
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70 votesLuke Slark | Tech B
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1 voteLuke Slark | Tech B
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29 votesLuke Slark | Tech B
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167 votesLuke Slark | Tech B
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162 votesLuke Slark | Tech B
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133 votesLuke Slark | Tech B
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366 votesLuke Slark | Tech B
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1,030 votesLuke Slark | Tech B
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It is critical that we need the ability to pull note/descriptions from our contracts or tickets when generating single and batch invoices.
With our monthly occuring contracts we have notes/descriptions that explains to the customer the breakdown of licensing per user, and device support plan breakdowns so our clients can see exaclty what they pay for when it comes round to doing internal audits to reduce costs etc..
When and engineer resolves tickets, we include a description of the fix in a time entry so that the customer knows the work carried out and what they are paying for, currnetly on an invoice, a description cannot be included, so the customer just recives an invoice with the product in our case 'Labour', how many hours and total charge.
This isnt helpful when a customer wants to know what was carried out and what they are paying for. We are then having to go back through tickets look at the time entry and explain to the customer the work we carried out.