Settings and activity
153 results found
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13 votes
Luke Slark | Tech B
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224 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Luke Slark | Tech B
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33 votesLuke Slark | Tech B
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32 votesLuke Slark | Tech B
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279 votes
An error occurred while saving the comment Luke Slark | Tech B
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31 votesLuke Slark | Tech B
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27 votesLuke Slark | Tech B
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2 votesLuke Slark | Tech B
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70 votesLuke Slark | Tech B
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1 voteLuke Slark | Tech B
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29 votesLuke Slark | Tech B
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169 votesLuke Slark | Tech B
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164 votesLuke Slark | Tech B
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134 votesLuke Slark | Tech B
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372 votesLuke Slark | Tech B
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1,035 votesLuke Slark | Tech B
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132 votes
Congratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We
’
ll update you
once it
’
s been implemented and released!
Luke Slark | Tech B
supported this idea
·
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74 votesLuke Slark | Tech B
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137 votesLuke Slark | Tech B
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82 votesLuke Slark | Tech B
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It is critical that we need the ability to pull note/descriptions from our contracts or tickets when generating single and batch invoices.
With our monthly occuring contracts we have notes/descriptions that explains to the customer the breakdown of licensing per user, and device support plan breakdowns so our clients can see exaclty what they pay for when it comes round to doing internal audits to reduce costs etc..
When and engineer resolves tickets, we include a description of the fix in a time entry so that the customer knows the work carried out and what they are paying for, currnetly on an invoice, a description cannot be included, so the customer just recives an invoice with the product in our case 'Labour', how many hours and total charge.
This isnt helpful when a customer wants to know what was carried out and what they are paying for. We are then having to go back through tickets look at the time entry and explain to the customer the work we carried out.