Settings and activity

50 results found

1. Devices Tab

   102 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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2. Integration with Direct messages systems

   854 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Paolo Zoglianti commented  ·  Apr 23, 2022  ·  Edit…  ·  Delete…

   Teams and SMS

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3. Office 365 Integration

   1,593 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Paolo Zoglianti commented  ·  Apr 23, 2022  ·  Edit…  ·  Delete…

   Manage users account, be able to lock users, manage litigation hold, mailbox permissions, forwarding, enable and disable apps, group and distro panagement...

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4. Server and VM Monitoring and Managemen for AD

   325 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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5. power bi

   7 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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6. Improved Customized Dashboard

   1,574 votes

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   52 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Dec 16, 2021

7. White label agent name

   165 votes

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   8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Dec 16, 2021

8. Revamped Helpdesk Agent

   346 votes

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   57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Dec 16, 2021

9. Mobile App Improvements

   755 votes

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   42 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Dec 16, 2021

10. Add HelpDesk Agent and Chat to the View Filter

    9 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Paolo Zoglianti shared this idea  ·  Dec 16, 2021

11. Chat feature from the mobile app.

    72 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Dec 16, 2021

12. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    193 votes

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    31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Public Roadmap.

    Best regards,

    The Atera Team

    Paolo Zoglianti supported this idea  ·  Dec 16, 2021

13. Automate chat onboarding

    10 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Dec 16, 2021

14. Helpdesk agent improvements

    16 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Dec 16, 2021

15. show status of active Helpdesk Agents

    11 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Dec 16, 2021

16. Ability to select multiple Agents from the Folder view

    11 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Paolo Zoglianti shared this idea  ·  Nov 15, 2021

17. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

    17 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Oct 8, 2021

18. Customer Portal New Password Prompt

    25 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Oct 8, 2021

19. The ability to export KB articles

    12 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Oct 8, 2021

20. Allow CC for Tickets created from the Portal

    41 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Oct 8, 2021