Settings and activity

51 results found

1. Devices Tab

   102 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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2. Integration with Direct messages systems

   848 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Paolo Zoglianti commented  ·  Apr 23, 2022  ·  Edit…  ·  Delete…

   Teams and SMS

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3. Office 365 Integration

   1,587 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Paolo Zoglianti commented  ·  Apr 23, 2022  ·  Edit…  ·  Delete…

   Manage users account, be able to lock users, manage litigation hold, mailbox permissions, forwarding, enable and disable apps, group and distro panagement...

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4. Server and VM Monitoring and Managemen for AD

   325 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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5. power bi

   7 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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6. Improved Customized Dashboard

   1,565 votes

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   50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Dec 16, 2021

7. White label agent name

   164 votes

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   8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Dec 16, 2021

8. Revamped Helpdesk Agent

   343 votes

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   57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Dec 16, 2021

9. Mobile App Improvements

   746 votes

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   Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Paolo Zoglianti supported this idea  ·  Dec 16, 2021

10. Add HelpDesk Agent and Chat to the View Filter

    9 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Paolo Zoglianti shared this idea  ·  Dec 16, 2021

11. Chat feature from the mobile app.

    70 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Dec 16, 2021

12. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    189 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Dec 16, 2021

13. Automate chat onboarding

    10 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Dec 16, 2021

14. Helpdesk agent improvements

    16 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Dec 16, 2021

15. show status of active Helpdesk Agents

    11 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Dec 16, 2021

16. Ability to select multiple Agents from the Folder view

    11 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Paolo Zoglianti shared this idea  ·  Nov 15, 2021

17. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

    16 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Oct 8, 2021

18. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

    23 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Oct 8, 2021

19. Customer Portal New Password Prompt

    24 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Oct 8, 2021

20. The ability to export KB articles

    12 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Paolo Zoglianti supported this idea  ·  Oct 8, 2021